Director of Client Success & Development

Director of Client Success & Development Position Overview:

PreNeed Systems is seeking a dynamic leader to manage our premier funeral home partnerships while spearheading our regional expansion. This is a high-impact role designed for a "self-starter" who thrives on building long-term, high-trust relationships rather than transactional sales. This position is based in Des Moines, IA and is a hybrid position between in-office and traveling to visit clients and prospects.

Key Responsibilities:

Strategic Relationship Management Partner Advocacy:

Act as the primary point of contact for existing funeral home partners, conducting regular touchpoints and regular business reviews.

Counselor Leadership:

Manage and develop preneed counselors placed within partner homes, tracking ongoing development and having critical conversations when necessary.

Organic Growth:

Collaborate with current partners to develop proactive marketing plans and strategies to grow their book of business.

Business Development and Expansion Structured Prospecting:

Execute a disciplined prospecting strategy to identify and engage new funeral home clients through phone outreach and physical visits.

Value-Based Selling:

Identify business partnerships that drive mutually beneficial results and support our expansion.

Operational Excellence:

Utilize CRM platforms, Microsoft Office, email and miscellaneous tools to stay organized, efficient, and accountable to promises made.

Requirements & Attributes:

Experience:

While experience in the funeral service industry is preferred, it is not required for a candidate with a proven track record of high-level performance. 5 years of sales and account management experience preferred.

Travel:

Ability to travel several days per week to support regional partners and conduct firm visits.

Technical Proficiency:

Must be proficient in the Microsoft Office suite and comfortable managing data within a CRM.

Mindset:

a critical and creative thinker who is accountable and dedicated to building long-term partnerships.

Benefits:

• Company-sponsored medical and dental insurance
• 401(k) with company match with discretionary contribution
• Paid holidays
• Generous Paid Time Off (PTO) package
• Company provided vehicle for professional and travel purposes

Pay:

$125,000.00 - $160,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Paid time off

Experience:

sales and account management: 5 years (Preferred) funeral industry: 5 years (Preferred)

Work Location:

Hybrid remote in Des Moines, IA 50312