Direct Marketing & Tasting Room Wine Consultant

Direct Marketing & Tasting Room Wine Consultant Ledson Winery and Vineyards - 1.9 Kenwood, CA Job Details Full-time $50,000 - $90,000 a year 2 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Qualifications Customer records maintenance Email marketing Teamwork Customer relationship building Guest relations Interpersonal skills Phone communication In-person customer service Client database systems Client retention Customer engagement New customer acquisition Time-based sales targets Activity sales targets New business target achievement Customer information system software Suggestive selling Client interaction via phone calls Full Job Description Direct Marketing & Tasting Room Wine Consultant Kenwood, California Full-Time or Part-Time About the Ledson Family Winery Established in 1860, the Ledson Family has built a legacy of excellence in Sonoma County, spanning generations in viticulture and winemaking. Selected as one of the best places to work by the North Bay Business Journal, Ledson is an established winery in Sonoma Valley featuring three different wine labels, a castle in Kenwood and a boutique hotel in Sonoma. Ledson has a quality first mantra, not only with our wines but also our tasting room, grounds and guest's experience. As a family-owned winery, we believe our customer comes first and it is our goal to provide them with exceptional hospitality. We value our employees and encourage opportunities for growth promoting long-term careers. Ledson offers an exceptional environment for career development and progression, evidenced by our numerous team members with over 20 years of tenure. Position Summary The Direct Marketing & Tasting Room Wine Consultant is responsible for providing exceptional wine tasting experiences while helping guests choose which wines to purchase and which club memberships to join. This is a sales and hospitality position. You will also be responsible for making outgoing calls to current wine club members and customers who have visited the winery and bought our wines previously to achieve sales goals. While conducting wine tastings in person and communicating over the phone and email, you will be creating and maintaining relationships with new and existing customers through personal conduct and providing exceptional hospitality to achieve sales goals.

Primary Responsibilities:

• Contact existing customers via phone or email, to provide special offerings and releases of wines that they have shown interest in
• Provide exceptional customer service to all guests over the phone and in person
• Inform guests of our exclusive wine club via email, over the phone, and in person to achieve monthly wine club sign-ups
• Conduct professional wine tastings to achieve sales and customer retention
• Take responsibility for achieving annual revenue goals, member acquisition, and retention targets through professional and effective telephone and email communication techniques
• Provide guests with information about the winery, family history, and wines via outbound phone sales
• Follow tasting room procedures to properly open/close bars as needed for your assigned shift when needed

Required Skills:

• Possess an energetic attitude and desire to grow the business through phone sales
• Excellent communication skills while taking responsibility for achieving annual revenue goals, member acquisition, and retention targets through professional and effective telephone and email communication techniques
• Have a passion for wine and desire to educate customers and wine club members for their wine needs, utilizing suggestive selling and upselling
• Engage and nurture long-term relationships with current customers and club members
• Manage your own customer database efficiently
• Must work weekends, holidays and occasional evenings as scheduled for special events
• Other duties as assigned

Qualifications:

• Outgoing and positive personality
• A proven sales track record and ability to sell over the phone, via email and during wine tastings
• Understanding of customer service and customer retention
• Wine knowledge is a plus or the desire to expand wine knowledge through research and staff tastings
• Team player who works collaboratively with the entire staff
• Excellent work ethic and integrity
• Proficiency in using computer software systems, including the Microsoft Office Suite - previous experience with Tock and AMS a plus
• Displays a professional appearance and demeanor at all times
• Ability to sit/stand continuously for an 8-hour shift and capable of lifting 50lbs
• Ability to pass drug and background screening What We Offer
• A compelling role within a respected, multi-generational family-owned winery
• Work in a beautiful winery setting and exceptional event venue
• A dynamic, collaborative culture with opportunities for long-term growth and career advancement
• Full-time or Part-time permanent position
• $­­­­22-24 per hour plus commissions and tips
• Monthly bonus based on sales
• Comprehensive benefits package including medical insurance, 401k and paid vacation
• A rare opportunity to contribute meaningfully to a winery with over 160 years of winemaking history Join the Legacy If you have a strong work ethic, a drive for excellence, and a desire to learn and grow, we invite you to apply and become part of the Ledson Family legacy.

Pay:

$50,000.00 - $90,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off

Work Location:

In person