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Senior Functional Consultant - MIO
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IBM
San Jose, CA (In Person)
Full-Time
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Job Description
- Introduction
- At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges.
Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference.
- Your role and responsibilities
- IBM is seeking a qualified, high‑energy Professional Services Senior Consultant to join our team.
The ideal candidate thrives in a fast‑paced environment, is comfortable wearing multiple hats, and brings enthusiasm, accountability, and a strong customer focus to everything they do.
This is a business‑consulting role that works closely with strategic customers and plays a critical role in driving successful outcomes, making it central to IBM's continued success.
- Manage and deliver enterprise implementation projects with our largest and most strategic customers
- Ensure long-term adoption for customers, support organizational change and generate business value in a short timeline
- Deliver business analysis and solutions engineering - work closely with our customer champions to understand in detail the use cases and business processes, and define and implement the solutions in IBM
- Prepare technical objectives - identify and describe key goals and provide the work processes to achieve these goals
- Engage with customers and other parties to develop system design, functional and technical specifications to meet customer functionality, reporting, customization and integration requirements
- Lead workshops with clients to review business processes in relation to Inventory Management
- Serve as the software expert and product specialist, aiming to solve customer business challenges
- Engage closely with and provide feedback to Product Management and Engineering regarding customers' unmet product needs
- Required technical and professional expertise
- 5-10 years of Inventory Management and/or Materials and Reliability industry experience
- 10-15 years professional services / technology consulting / sales engineering experience with focus in software / IT in enterprise customers (SAP, Maximo)
- Microsoft SQL Skills
- Experience designing/implementing enterprise-wide technology solutions, cloud services, and providing business-transformation consulting services, including strategic planning and business process re-engineering
- Ability to deliver world-class services and high-impact results
- Ability to balance multiple projects at any given time and stay on top of all details
- Ability to facilitate and harness cross-team collaboration working with teams in-person and virtually across the globe
- Strong presentation and communication skills
- Enthusiastic, personable and flexible
- Team player
- Positive attitude and very customer-centric; always willing to put the customers' needs first
- Expert knowledge of various software development process models and with procedural and object-oriented programming concepts.
- Knowledge of build systems and software development tools
- BS or MS degree in business, computer science, engineering or other scientific degree
- Preferred technical and professional experience
- 15+ years of experience in end‑to‑end solutioning, effort estimations, and delivery for enterprise platforms
- Recent hands‑on experience configuring and supporting MIO
- Experience performing MIO assessments, identifying gaps, and advising on roadmap and best practices
- Must Have Excellent customer service skills
- Ability to learn technology quickly through instruction and self-training
- Excellent communication skills with the ability to communicate customer requirements, objectives, and technical IT drivers to the company's professional services, support and technical services organizations
- Decisive, resourceful and innovative, with demonstrated success at developing and implementing original ideas
- High energy and the ability to focus on measurable resultsIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.