Product Specialist - St. Lukes Health Plan

At St. Luke's, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke's is truly a great place to work. The Product Specialist plays an essential role in the design and development of health insurance products. This position supports various product development activities, which include documentation, communication, and market deployment readiness. The Product Specialist proactively addresses challenges, collaborates with stakeholders to implement product development strategies, to ensure seamless preparation for market launches. The Product Specialist partners with various departments to ensure products meet market needs, regulatory requirements, and company objectives.

What You Can Expect:

• Maintain comprehensive product documentation, including accurate records and reports related to product development activities.
• Conduct research on market trends, competitor analysis, and customer needs to assist the development of new health plan products.
• Participate in training activities for external provider staff and internal teams including growth, customer service, and other operational staff on product features and benefits. Support the development of training materials and conduct sessions on product offerings, enhancements, and features.
• Coordinate cross-functional teams (e.g., growth, marketing, actuary, operations) to provide seamless product development and implementation.
• Facilitate communication among stakeholders and provide updates on products.n- Coordinate responses and resolutions for stakeholders regarding products, ensuring timely follow-up and escalation of issues as necessary for prompt resolution.
• Collaborate with internal departments to address broker, provider and member inquiries specific to products.
• Assist in supporting provider, sales and marketing efforts through event coordination, including setup and teardown of event spaces or vendor booths, managing collateral and swag, and assisting with event recap and return on investment analysis.
• Perform other duties and responsibilities as assigned.

Qualifications:

Education:

Bachelor's degree or experience in lieu of degree

Experience:

Two (2) years' relevant experience At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals. St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

• Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.