Senior Marketing Specialist (Global User Campaign Specialist)

Role Summary The Global User Campaign Specialist is responsible for planning and executing user-facing campaigns and content programs that drive awareness, engagement, adoption, and value realization of UpToDate product capabilities. This role plans and executes user campaigns which include user facing content, user events, on site events and meetings, scalable customer success content, and other adoption focused programs. The ideal candidate is a strong campaign operator and cross-functional collaborator who can manage complex global programs, translate technical product capabilities into clear user value, and ensure campaign and enablement materials are timely, consistent, localized where needed, and optimized for adoption. Key Responsibilities Global User Campaign Management Manage end-to-end activation and planning of user adoption campaigns across regions, customer segments, time zones, and lifecycle stages. Own campaign program management processes, including intake, prioritization, planning, execution, QA, launch readiness, reporting, and retrospectives. Maintain a centralized campaign calendar aligned to product releases, customer lifecycle milestones, regional activations, events, and Customer Success priorities. Develop clear campaign briefs outlining objectives, audiences, messaging, channels, timelines, dependencies, success metrics, stakeholder roles, and activation requirements. Support Digital Customer Marketing efforts through campaign planning across audience segmentation, lifecycle journey orchestration, channel execution, personalization, and campaign performance optimization. Partner with Customer Success to align user campaigns with onboarding, adoption, engagement, renewal, and expansion motions. Coordinate cross-functional planning with Digital Customer Marketing, Customer Success, Product Marketing, Content, Events, Regional Marketing, and Marketing Operations to ensure consistent messaging, coordinated timing, and effective campaign execution. Manage timelines, deliverables, approvals, localization requirements, launch checklists, and stakeholder communications. Ensure campaigns follow global governance standards, brand guidelines, audience segmentation rules, and messaging consistency. Partner with regional teams to adapt global programs for local market needs while preserving a consistent user experience. Proactively identify risks, blockers, and dependencies, and communicate status updates and mitigation plans. Build repeatable campaign frameworks, templates, toolkits, and best practices to scale global campaign execution. Conduct campaign performance reviews and retrospectives to document learnings and continuously improve future programs. Content & Event Activations Collaborate with Customer Success and Content Experience to develop scalable assets, including email copy, guides, use cases, landing pages, customer stories, webinar materials, and enablement resources. Collaborate with Product, Product Marketing, Customer Success, and clinical team experts to stay current on product capabilities, releases, updates, and best practices, ensuring campaign and enablement materials reflect the latest information. Create and coordinate enablement materials that support Customer Success onsite events and user-focused activations, including regional workshops, user meetings, product enablement sessions, and adoption-focused events, with webinars and virtual programs used to extend reach and reinforce follow-up engagement. Maintain and evolve user campaign toolkits, content templates, event follow-up frameworks, and activation materials that can be adapted across global markets. Ensure content and user event activations are timely, relevant, and aligned to user needs, product updates, regional priorities, and Customer Success goals. Partner with Global Events Management (GEM) to execute user and on-site events Measurement & Optimization Track and report on campaign engagement, content performance, event outcomes, and regional performance trends. Define campaign success metrics in partnership with Digital Customer Marketing, Customer Success, Product, and regional stakeholders. Analyze audience behavior, campaign results, user engagement data, and usage insights to identify optimization opportunities. Incorporate Customer Success feedback, product updates, usage insights, and regional learnings into campaign planning, content development, and ongoing optimization. Share actionable insights and recommendations with global marketing, regional teams, Customer Success, and Product stakeholders. Use campaign learnings to improve future messaging, segmentation, lifecycle journeys, channel strategy, content, and activation programs. Required Qualifications 5+ years of experience in user campaigns, lifecycle marketing, customer marketing, campaign operations, or enablement. Experience supporting B2B or B2B2C SaaS, technology, or digitally complex products. Proven ability to manage global campaign execution across multiple regions, audiences, stakeholders, and timelines. Strong program management skills, including campaign intake, prioritization, timeline management, stakeholder coordination, QA, and reporting. Experience developing campaign assets, user-facing content, event enablement materials, or adoption resources. Familiarity with digital marketing channels, including email, landing pages, webinars, content programs, and marketing automation. Strong written and verbal communication skills, with the ability to translate complex product capabilities into clear, user-focused messaging. Highly organized, detail-oriented, and comfortable managing multiple workstreams in a fast-paced environment. Preferred Qualifications Experience supporting adoption of SaaS, AI-powered, data-driven, or technically complex products. Familiarity with Customer Success lifecycle motions, including onboarding, adoption, engagement, renewal, and expansion. Experience working with regional marketing or global teams, including localization and market adaptation processes. Comfort using campaign performance data, usage insights, and customer feedback to inform campaign optimization. Experience creating enablement materials for Customer Success, Sales, or customer-facing teams. Familiarity with marketing automation, CRM, project management, analytics, or customer engagement platforms. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$85,600.00 - $149,400.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We're innovators with impact. We provide expert software and information solutions that the world's leading professionals rely on, in the moments that matter most. You'll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce - one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you'll feel valued for your contributions, and you'll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan's Top Places to Work for

Employee Wellbeing:

Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America's Best Large Employers 2026 and America's Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America's Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer ("we" or "us") wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.