• Any technology the candidate needs to have knowledge of: Experience with Genesys Cloud
CX, NICE
inContact, Avaya CMS, Amazon Connect, or similar
• Must have skills: Knowledge of call routing, IVR reporting, and contact center operational metrics. Familiarity with scripting or automation tools (Python, R, VBA).
Thank you for your assistance.
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Posted on: 04-20-2026
Posted by: Ankit Srivastava