Managed Services Consultant Digital in the USA or Canada

Managed Services Consultant - Digital in the USA or Canada Digital Managed Services Consultants are experienced technology professionals who lead Salesforce Marketing Cloud and/or Pardot support projects with a variety of nonprofit and higher education organizations. They are highly experienced with Marketing Cloud and/or Pardot, industry best practices, and related Salesforce products. Consultants should be able to quickly resolve urgent issues while proactively working with clients to encourage tool adoption and utilization. Digital Managed Services Consultants will have strong project management skills and the ability to juggle a number of priorities at once. Because most of the work is client-facing, communication skills and a genuine interest in helping people are very important. The ability to collaborate with peers and clients, while building consensus is also critical for success.

Location:

Virtual:

Home-based office in the

US or Canada Work Authorization:

Citizens or Permanent Residents of USA or Canada. Cannot provide Visa sponsorship. Qualifications and Education Requirements Have and maintain Marketing Cloud Administrator and/or Marketing Cloud/Pardot Consultant certification(s) Familiarity working with nonprofit organizations and/or educational institutions Salesforce Marketing Cloud administration experience (2 years preferred) Bachelor's degree in a related field or equivalent education/experience required. Proven track record of continuously improving organizations Experience leading the development/growth of a Marketing Cloud account Strong time management & communication skills Intellectual curiosity Comfort working in a Virtual Environment Key Skills Project Management skills Change Management skills Time Management skills Nonprofit and/or education best practice knowledge Marketing Cloud configuration skills

HTML/CSS, SQL & AMP

script knowledge preferred Salesforce product ecosystem knowledge Familiarity with

NPSP & EDA

Main Responsibilities Resolve client service issues and skillfully manage complex client service problems. Develop and maintain Marketing Cloud and/or Pardot technical expertise and utilize that expertise effectively to help clients. Oversee and manage the resolution of critical issues, ensuring prompt and complete resolution of technical challenges and business issues. Complete routine maintenance for client portfolio Meet established Service Level Agreements by performing tasks in a timely and efficient manner. Working Successfully at CFG Cloud for Good is a client-service organization, and as a member of our fully remote team, there are a few non-negotiables that enable collaboration, professionalism, and exceptional client outcomes. We succeed when our teams work in partnership with clients, communicate proactively, and uphold the standards that make Cloud for Good a trusted partner. Travel Requirements All roles at Cloud for Good include a travel component. Business travel—both domestic and international—may be required based on project and client needs. The amount of travel will vary by role but is generally expected to be up to 20% annually. Travel is considered an essential part of this position and supports effective client engagement, collaboration, and company representation. Work Environment Cloud for Good is a fully remote company. Team members are expected to maintain a professional, distraction-free workspace that is camera-ready for video meetings. Collaboration takes place across Zoom, Office 365, Salesforce, and Slack during standard business hours (9:00 a.m. - 5:00 p.m. in your local time zone). Client Time Zone Alignment As a team member, you may be required to adjust your work hours to align with your key client's time zone to support effective communication, collaboration, and project delivery. Flexibility and coordination with your Project Lead (Services) will help ensure success in this client-facing role. Disclaimers Equal Opportunity Statement At Cloud for Good, we are proud to be an Equal Opportunity Employer and adhere to the principles of Equal Employment Opportunity (EEO). We do not discriminate in employment decisions or practices based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic. Our commitment to non-discrimination applies across every location in which our company operates, and it encompasses all aspects of employment. Cloud for Good strongly encourages individuals from diverse backgrounds and identities to apply. Our commitment to diversity not only strengthens our workplace culture but also drives better outcomes for our clients. We value inclusivity and want applicants who may require special assistance or accommodation during the interview process to know we're here to assist you. Use of AI in Interviewing At Cloud for Good, we believe in conducting interviews that are fair, equitable, and designed to evaluate candidates based on their qualifications and experience with the organization. To ensure that all candidates are given an equal opportunity to demonstrate their abilities, we prohibit the use of AI or any other type of machine learning tools during the interview process. Candidates are expected to participate in the interview process remotely using video conferencing. Any attempt to use AI or similar technology to respond to interview questions, analyze or provide feedback on the interview process, or perform any other interview-related tasks is strictly prohibited and will be considered a violation of our policy and may result in disqualification from the interview process. We understand that some candidates may have disabilities or other circumstances that require accommodation during the interview process. In such cases, we will make reasonable accommodations to enable candidates to participate in the interview process to the best of their ability. However, we do not permit the use of AI or similar technology as a substitute for direct participation in the interview. Managed Services Consultant - Digital in the USA or Canada

Virtual:

Home-based office in the US or Canada