LATAM - Sr. Technical Product Manager

Job Description

THE TEAM

The Marketplace Product team for our Client is responsible for the online and mobile face of the business and the technology behind it - which enables fans to discover, buy and access the music, sports, arts and theatre tickets they just can't miss out on. THE JOB As a Technical Product Manager in our Purchase team, you will own the evolution of the platform services that power real‑time pricing and inventory availability across our clients Marketplace. You'll define service architectures, partner deeply with engineering, and deliver the APIs and data streams that enable fans to discover and purchase tickets with clarity and confidence of our modern fan platform. Our product team manages the finding and selection of tickets for live events - how we make fans aware of which tickets are available for sale, what those tickets include, what they cost and more - in a highly performant, error-free environment. This role will exercise more of your technical capabilities and build on the APIs that power this experience. You will work closely with engineering to translate distributed systems concepts (Kafka streaming, real‑time pricing services, inventory services) into clear product requirements and platform capabilities. As we continue to build out this service and related APIs, it will be used to not only power our maps at Ticketmaster, but also pricing and inventory information throughout the site, our offerings on third party partners, and many of our marketing campaigns.

WHAT WE NEED YOU FOR

• Lead full lifecycle ownership of platform services powering real‑time pricing and availability—from roadmap definition to launch, monitoring, and iterative optimization.
• Translate complex business requirements (eligibility rules, taxes, pricing logic, inventory states) into clear technical specifications and API contracts.
• Partner with engineering to design and evolve high‑throughput, low‑latency services, including Kafka‑based data pipelines.
• Define telemetry, SLIs/SLOs, and data contracts required for observability, monitoring, and operational excellence.
• Collaborate across Marketplace teams to ensure consistent, accurate fan‑facing price and inventory presentation.
• Own the Pricing Transparency initiative, delivering a unified pricing service with centralized eligibility & tax logic, market‑specific compliance, and real‑time updates across the fan journey.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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WHAT WE NEED YOU TO BRING

• 3-5 years of Technical Product Management experience owning platform services, APIs, or data pipelines.
• Experience working with event‑driven architectures (Kafka or equivalent), service‑oriented platforms, or real‑time data products.
• Understanding of API lifecycle management including schema design, versioning, observability, and data governance (including

CCPA/GDPR

).

• Demonstrated ability to turn ambiguous business goals into crisp technical requirements and product strategy.
• Experience working with engineers to refine system architecture, evaluate tradeoffs, and define scalable service capabilities.
• Strong analytical skills with the ability to build dashboards, define KPIs, and instrument product performance.

ABOUT YOU

• Exemplary interpersonal skills.
• Excellent presentation, written and oral skills.
• Ability to take initiative whilst working collaboratively - a true team player with 'can do' attitude.
• Strong attention to detail and highly analytical mind-set.
• Comfortable dealing with ambiguity and aptitude to propose solutions.
• Natural curiosity about how things work and confidence with technical details.
• Results and delivery focused with an eye for quality and reusability.
• Ability to adjust priorities and approaches.
• Ability to work in a fast-paced environment with tight deadlines.
• Drive to be a subject matter expert and ambition to grow in the role.
• Ability to influence across engineering, design, legal, compliance, and operations.
• Comfort making tradeoffs in distributed systems.

Demonstrated leadership in high‑ambiguity, multi‑team initiatives.