Solutions Lead, Product Support Solutions

Solutions Lead, Product Support Solutions corporate_fare Google place Sunnyvale, CA, USA bar_chart Mid Mid Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Minimum qualifications:

Bachelor's degree or equivalent practical experience. 8 years of experience in a project management or a customer-facing role.

Preferred qualifications:

5 years of related experience in technology, data-analysis and program management. Ability to manage multiple assignments simultaneously, work independently and drive projects to completion with attention to detail. Ability to manage multiple, time-sensitive projects with competing priorities and multiple stakeholders. Ability to draw insights from data and manage recommended actions. Excellent problem-solving and investigative skills, combined with a sense of ownership and a proactive "can-do" attitude. Excellent communication, project management, and leadership skills, with a track record of managing multiple stakeholders and workstreams. About the job Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our . Responsibilities Evaluate incoming project requests and manage a unified, priority-based backlog for specific product areas, blending initiatives across AI-first self-service, premium human support, and scaled knowledge centers. Collaborate with product managers, technical engineers, and business stakeholders to break down high-level business goals into incremental, actionable, and technically sound work items. Manage the end-to-end project lifecycle, track progress, remove blockers, and actively escalate delivery capacity challenges to accelerate solution delivery. Act as the central hub connecting Analytics, Content, Legal, Security, and Product Engineering, while managing vendor operations and cross-functional dependencies. Oversee post-launch activities, including impact measurement, error monitoring, and the execution of fast follows to ensure solutions drive definitive outcomes.