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Senior Product Manager

Job

Softcom, Inc.

Washington, DC (In Person)

Full-Time

Posted 3 days ago (Updated 22 hours ago) • Actively hiring

Expires 7/4/2026

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Job Description

Title:
Senior Product Manager- Enterprise Workflow Management Location:
Washington, DC Duration:
Long Term Overview We are seeking a Senior Product Manager to lead the strategy, stakeholder engagement, prioritization, and roadmap for an Enterprise Workflow Management Platform. This role will partner with cross-functional teams to deliver streamlined, user-centric solutions for service requests, incident resolution, and other critical operational workflows. Requirements Minimum of 6 years of direct product management experience, including at least 3 years managing enterprise platforms. Strong experience in requirements gathering, data analysis, KPI-driven prioritization, and decision-making. Expertise in stakeholder management and cross-functional collaboration. Proficiency in user story creation, backlog management, and product documentation. Experience working within Agile/Scrum delivery methodologies. Proven success in delivering user-centric workflow management solutions. Deep understanding of IT Service Management (ITSM) principles and frameworks. Experience managing help desk or service desk operations and workflows. Strong knowledge of change management and incident management processes. Hands-on experience working with ServiceNow. Key Responsibilities Own the end-to-end product strategy, vision, and roadmap for the Enterprise Workflow Management Platform. Partner with business and technical teams to define, prioritize, and deliver foundational workflows and capabilities that support IT Service Management (ITSM). Gather requirements from business, IT, security, and compliance stakeholders, and translate them into clear product priorities, user stories, and functional specifications. Understand user needs, pain points, and workflows across multiple personas to drive intuitive, scalable, and compliant solutions. Lead product discovery activities, including user research, journey mapping, workflow analysis, and solution design. Balance short-term delivery objectives with long-term platform strategy and scalability goals. Define product success metrics and continuously improve platform performance through data-driven insights and user feedback. Communicate product vision, roadmap progress, priorities, and trade-offs effectively to both technical and non-technical stakeholders. Collaborate closely with engineering, UX, operations, and business teams to ensure successful product delivery and adoption. Alan Smith | Senior Talent Acquisition Specialist at Softcom,Inc | Softcom, Inc. (SI)
SAM UEI:
ZUQ3NL4NMM21
|
DUNS:
199478426 |
CAGE:
4TZP0