Digital Product Manager

Job Description Our client in the manufacturing industry is building a customer and distributor-facing Manufacturing Order Tracker that provides real-time visibility into made-to-order manufacturing orders and factory production status, while also enabling internal customer service representatives (CSRs) through backend workflows, AI-driven insights, and escalation paths. This role will serve as both Product Manager and SAFe Product Owner for a standalone product with its own lifecycle and roadmap, while leveraging our clients overarching enterprise technology stack.

•  Own the product vision, roadmap, and backlog for the Manufacturing Order Tracker
•  Act as the voice of the customer, incorporating feedback from distributors, end customers, and internal CSR teams
•  Partner with manufacturing, business, and technical teams to define and deliver product capabilities
•  Lead requirements definition, backlog refinement, and prioritization
•  Define and maintain acceptance criteria and Definition of Done
•  Collaborate closely with delivery teams (engineering, QA, UX) to ensure quality execution
•  Ensure the product meets business objectives related to manufacturing visibility and customer experience
•  Support integrations across SAP, Salesforce, and manufacturing systems
•  Enable customer service teams through backend workflows, escalation paths, and intelligent tooling
•  Participate in Agile/SAFe ceremonies including PI Planning, Sprint Planning, Reviews, and Demos
•  Manage dependencies and alignment with the broader enterprise tech ecosystem
•  Identify opportunities for product expansion and future enhancements

Pay Rate:

$75-$90/hr based on experience We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

•  3-5+ years of experience as a Product Manager and/or Product Owner
•  Experience owning a product end-to-end, including roadmap, backlog, and delivery
•  Strong experience working in manufacturing and B2B environments
•  Strong experience working between business and technical teams to define business requirements
•  Experience translating business needs into: o User stories o Acceptance criteria o Definition of Done
•  Strong experience working in Agile / SAFe environments
•  SAP (ERP) experience
•  Salesforce experience (Service Cloud and/or Experience Cloud)
•  Experience working with ERP and CRM integrations
•  Experience enabling or partnering with Customer Service teams
•  Strong communication skills with the ability to align technical delivery to business objectives
•  Experience supporting customer service workflows, escalation paths, or backend service tools
•  Familiarity with AI-enabled systems, AI data models, or intelligent automation
•  HVAC or industrial manufacturing domain experience
•  SAFe Product Owner/Product Manager (POPM) certification or Agile certifications