Assistant Director - Product Management, Engagement Center and Customer Experience Enablement

Assistant Director - Product Management, Engagement Center and Customer Experience Enablement Principal Financial Group - 3.8 Des Moines, IA Job Details Full-time $130,000 - $170,000 a year 18 hours ago Qualifications Coaching Mentoring Data-driven problem-solving

Full Job Description What You'll Do:

We're looking for an Assistant Director of Product Management to lead our Engagement Center Enablement (ECE) and Customer Experience Enablement (CXE) product families. This team supports how we engage with customers across channels by enabling capabilities like customer feedback and insights, data aggregation, voice and contact center technology, agent experience, and digital messaging (chat and video). Together, these products power how we understand and serve our customers, helping us improve experiences, strengthen relationships, and support our mission of making financial security accessible to all. You'll lead a team of four Product Managers who are driving outcomes across integrated cross-functional product teams. You'll shape product strategy, strengthen our product management practices (including discovery and product health measurement) to align with our enterprise Product COE and product organization, and set direction to strategically grow the product family. You'll bring strong product leadership, along with technical fluency in areas like AI, contact center platforms (e.g., Genesys Cloud), and experience management tools (e.g., Qualtrics). You'll have the opportunity to Build and scale high-performing teams, leading and coaching Product Managers to deliver high-quality products and achieve important results Shape product strategy by defining and executing the vision and roadmap across customer engagement platforms (including Genesys Cloud and Qualtrics), aligned to enterprise priorities, communicating priority and goals Lead through data and insight, identifying key problems, influencing decisions, and driving measurable business and customer outcomes Foster innovation and growth, advancing platform capabilities and enabling new solutions that support future business needs Drive cross-functional alignment, partnering with engineering, design, business, and product leaders to deliver seamless, customer-centered experiences Act as a product leader and change agent, strengthening product management practices and elevating the discipline across the department Influence across the enterprise, collaborating with peer product leaders to drive alignment and outcomes across platforms, domains, and business units Own product performance, using data to assess product health, track outcomes, and continuously optimize impact and investment Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years.

Who You Are:

8+ years of business, technology, or product management experience; or equivalent demonstrated through the following: work experience, training, military experience, or education 5+ years working in a highly collaborative, fast-paced product environment 2+ years of formal leadership experience, coaching and mentoring in a professional setting Experience partnering with teams in a matrixed environment and supporting technology products through an agile environment Experience resolving solutions to complicated problems using good judgment and positive relationships to assess risk, and lay-out your argument in a well-structured, data-informed narrative Excellent communication skills include the ability to influence and negotiate with partners at all levels of the company while advising on complex expectations Strong knowledge of modern product practices with experience in research, synthesis, ideation, and testing within a dual-track model Skills That Will Help You Stand Out Genesys Cloud and Qualtrics Platform product management experience Formal leadership experience, leading a team of employees Formal Product Management Certifications Execution of Scrum and Kanban methods Utilization of metrics to drive cross-functional product team optimization Exposure to AI or emerging technologies Exposure to Salesforce platform capabilities

Salary Range Information:

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Salary Range:

$130000 - $170000 / year

Time Off Program:

Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don't accrue a bank of time off under FTO and there is no set number of days provided.

Pension Eligible:

Yes Additional Information:

Work Environments This role offers an in-office and hybrid (blending at least three office days in a typical workweek) work arrangement in Des Moines, IA. Work Authorization/Sponsorship At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but

IS NOT LIMITED TO

F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links. Nonimmigrant Workers and Green Card for Employment-Based Immigrants Investment Code of Ethics For Principal Asset Management positions, you'll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization. Experience Principal At Principal, we value connecting on both a personal and professional level. Together, we're imagining a more purpose-led future for financial services - and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits. Principal is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window:

We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline. Date First Posted (TTF): 5/22/2026

Latest Post Date:

Careers -

US:

5/22/2026

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