Product Manager - Order Management

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Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Job SummaryContributes to the delivery of the Lead-to-Cash transformation by ensuring Order Management operational capabilities align with streamlined, end-to-end commercial processes across the customer journey. The Product Manager, Order Management designs, develops, and manages the lifecycle of the Order Management operational product experience

• the workflow, status management, and customer-facing order operations that sit on top of the Order Platform.

Sets the vision and strategy for Order Management operations, ensuring it is competitively positioned and aligned with the operational needs of CPMs, Service Delivery operations, and customer-facing teams.

ResponsibilitiesProduct Lifecycle ManagementDefine, develop, and manage the lifecycle of Order Management operational capabilities from concept through launch to ongoing evolutionManage the Order Management roadmap including workflow features, status management capabilities, and operational reportingProduct Strategy, Vision and RoadmapGather, document, design, and test the best possible Order Management operational experience and incorporate the voice of operational customers (CPMs, Service Delivery operations, customer-facing teams) into the roadmapInvolve engineers, designers, and others to create a shared vision and clear goals for Order Management operationsIntegrate insights from operational pain points and user research to refine the roadmapCustomer and Persona AnalysisConduct ongoing analysis of operational customer needs across CPMs, Service Delivery operations, and customer-facing teamsUnderstand how Order Management capabilities support customer outcomes

• from order capture through deliveryTranslate operational pain points and persona-specific requirements into product capabilitiesMaintain deep familiarity with how Equinix's customers experience the order lifecycle from a Service Delivery operations perspectivePA-PM PartnershipPartner with the Order Management Process Architect at sprint N-2 cadence on capability discovery and definition-of-readyEnsure PA discovery work on Order Management workflows is complete before capabilities enter execution sprintsMaintain a tight collaboration with the PA on definition-of-done and acceptance criteriaParticipate in cross-pillar PA standards conversations facilitated by Product OperationsCross Functional CollaborationEffectively maintain and utilize relationships with the Order Platform pillar (which owns the underlying platform capabilities)Ensure alignment in cross-pillar priorities for Order Management work that requires Order Platform developmentCoordinate with peer sub-pods (Service Delivery operations, Migrations/Terminations) on shared workflow patternsPartner with the Service Delivery organization on operational requirements and feedback Backlog PrioritizationCreate and prioritize the Order Management backlog, working regularly with the team to refine and add detail where neededCollaborate closely with the Order Platform pillar's scrum teams (which carry the build capacity) to provide clear direction on epic and user story requirementsUse SAFe-aligned prioritization (WSJF) and capability/epic/story hierarchyProduct Performance and Metric TrackingUse tools and data analytics to draw insights from Order Management workflow usage and inform product improvementsTrack adoption metrics, cycle time improvements, and operational outcomes from Order Management capabilitiesMonitor Salesforce Revenue Cloud Order Management adoption across operational user groupsTest Case Definition and UAT CoordinationDefine test cases and acceptance criteria for Order Management capabilitiesParticipate in UAT post enablement team testing, particularly given the cross-pillar build dependency on Order Platform scrum teamsStakeholder ManagementManage stakeholder expectations within Service Delivery (Pillar 2) and across the Order Platform pillar that owns build capacityIdentify and proactively include correct stakeholders and communicate effectivelyUnderstand the operational customer's needs and build effective relationships with CPMs and Service Delivery operations leadersUtilize effective methods of communication with stakeholders, varying approach accordinglyWhat success looks like in year 1Order Management workflow capabilities delivered against PI commitments with measurable operational improvementStrong working relationship with the Order Platform pillar on shared roadmap and dependency managementClear documentation of Order Management operational scope and integration points with Order PlatformEffective partnership with operational stakeholders in the Service Delivery organizationSmooth handoff patterns established between Order Management (operational) and Order Platform (technical) ownershipQualifications5+ years product management experience, with track record in order management or operational product rolesDemonstrated experience with Salesforce Revenue Cloud and Order Management•MUST HAVEStrong understanding of B2B order operations•order status, modifications, holds, escalations, status reportingCustomer and persona analysis experience•ability to translate operational needs into product capabilitiesSAFe Agile experience including PI Planning, Capability/Epic management, WSJF prioritizationExcellent stakeholder management•this role lives at the seam between platform and operations and requires strong collaboration skillsComfort working in a sub-pod that shares build capacity with peer pillarsPreferred qualificationsSalesforce Order Management Specialist certificationExperience with order operations in telecom, data center, or comparable B2B infrastructureBackground in operations-led product managementSAFe certificationExperience with market, competitive, and customer analysis for product positioningBusiness case development experience for product investmentThe targeted pay range for this position in the following location is / locations are:

Canada

• Toronto Office TRO :

  139,000
• 209,000 CAD / AnnualUnited States

• Dallas Infomart Office DAI :

  136,000
• 204,000 USD / AnnualOur pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.

The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix BenefitsAs an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program:

An Employee Assistance program is available to all employees.

US Benefits:

• Insurance:

  You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.

• Retirement:

  You and Equinix may contribute to a retirement plan to help you plan for your financial future.
• Paid Time Off (PTO) and

Paid Holidays:

You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Canada Core Benefits:

• Insurance:

  You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members.

• Retirement:

  You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA).

•

Vacation and Paid Holidays:

Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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This posting is a new position within our organization.