Job Description
Job Title:
Product Manager Location:
Cold Spring, Kentucky Department:
Product Department Position Summary:
The Product Manager will lead the strategy, roadmap, and ongoing improvements for CPC's software. This role collaborates with development, QA, sales, support, and external vendors to deliver high-quality features, service integrations, and customer-focused solutions. The Product Manager gathers requirements, prioritizes enhancements, supports releases, and ensures products operate reliably across facilities. This position is ideal for someone who enjoys problem-solving, cross-team collaboration, and shaping innovative, user-driven technology in a fast-growing environment. Product Ownership and Strategy:
Develop and maintain the product roadmap, aligning it with business goals and customer needs. Prioritize features and enhancements based on customer needs, business goals, and technical feasibility. Drive innovation by exploring new technologies, features, and industry trends. Define clear requirements, user stories, and acceptance criteria for development teams. Monitor platform health, usage patterns, and key performance indicators. Serve as a product expert for internal teams and facility partners. Translate customer needs into clear product requirements and user stories. Analyze data, metrics, and user behavior to drive business and product decisions. Cross-Functional Collaboration:
Work closely with development to plan releases, clarify requirements, and validate solutions. Collaborate with QA and actively participate in testing to ensure comprehensive validation of new features, bug fixes, and service integrations Assist sales, support, and operations teams with product documentation, training, and escalations. Collaborate with vendors on service integrations, content partnerships, and third-party features, ensuring that all external solutions meet product requirements, align with security standards, and deliver meaningful value to end users. Project Management:
Coordinate timelines for new services, platform upgrades, and feature rollouts. Monitor deployment schedules, communicate changes, and track progress against deadlines. Manage pilot programs, beta releases, and customer rollout schedules. Qualifications:
3-5+ years of product management, project management, or related technical experience. Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or related field preferred. Experience managing product backlogs, roadmaps, and prioritization frameworks. Understanding of software development lifecycles, Agile/Scrum methodologies, and release processes. Familiarity with APIs, integrations, and backend system workflows. Experience working closely with development, QA, design, and operational teams. Experience working with mobile operating systems (Android and iOS) and using device management tools such as Hexnode or similar MDM platforms. Experience in high-availability, compliance-driven environments. Non-Technical Requirements:
Commitment to customer service, efficiency, precision, and quality. Excellent interpersonal, verbal, and written communication skills; able to present effectively to groups. Excitement and enthusiasm for product growth, innovation, and continuous improvement. Proven ability to foster positive relationships with internal teams, clients, and vendors. Strong analytical, problem-solving, planning, and organizational skills. Ability to work independently and manage time and tasks effectively. Willingness to work flexible hours, including nights and weekends, and travel between offices as needed. Benefits, 401(k), ESOP, PTO, Full Time
