Sr Product Manager

Job Listing ID:

4495265

Job Title:

Sr Product Manager Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

05/20/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

Role Overview:

We are seeking a Product Owner - ESE Customer Experience (CX) who serves as the critical intake and translation layer between business needs and technical execution. This individual will partner closely with stakeholders across Customer Experience, Sales, Service, and Technology to ensure that requests are well-defined, technically sound, and efficiently delivered-with a strong emphasis on leveraging Salesforce and adjacent technologies. This role requires a unique blend of business acumen, Salesforce platform knowledge, and delivery discipline. The ideal candidate is not just gathering requirements-they are shaping solutions, challenging assumptions, and ensuring alignment to scalable, standards-based architectures.

Key Responsibilities:

1. Business Intake & Demand Management Act as the primary intake point for CX-related requests, initiatives, and enhancements Engage stakeholders to clarify business outcomes, not just requirements Identify root problems vs. stated solutions Assess and prioritize requests based on value, urgency, and feasibility Drive structured intake processes (intake forms, triage sessions, backlog grooming) 2. Solution Definition & Technical Alignment Translate business needs into clear, actionable product requirements and user stories Evaluate solution options with a focus on: Speed to delivery Alignment to Salesforce best practices Reusability and scalability Partner with architects and developers to ensure: Solutions align with platform standards and governance Avoidance of unnecessary customization or technical debt Make informed trade-offs between configuration vs. customization 3. Salesforce & Technology Leadership Serve as a functional and technical bridge for: Salesforce (Service Cloud, Experience Cloud, etc.) Integrations and adjacent CX technologies Maintain a working understanding of: Salesforce data model and object relationships Declarative tools (Flows, Validation Rules, etc.) Development patterns (Apex, APIs, integrations - at a conceptual level) Advocate for "clicks over code" where appropriate 4. Backlog Ownership & Delivery Execution Own and maintain the product backlog for CX initiatives Write and refine high-quality user stories with acceptance criteria Partner with engineering teams in Agile ceremonies: Sprint planning Daily standups (as needed) Reviews and retrospectives Ensure delivered solutions meet business intent and quality standards 5. Stakeholder Engagement & Communication Build strong relationships across: Business stakeholders Engineering teams Architecture and platform governance Com...

Job Classification:

Marketing Managers Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A