Director, IT Product Management & Business Services

Director, IT Product Management & Business Services Jazwares, LLC - 3.9 Plantation, FL Job Details 1 day ago Benefits AD&D insurance Disability insurance Health insurance 401(k) Tuition reimbursement 401(k) matching Flexible schedule Qualifications Fiscal management Contract management in technology Managing engineering teams Bachelor's degree Vendor relationship management Technology budget management Contracts Leading team collaboration initiatives Vendor contract management Agile software development Managing projects Productivity software Supplier relationship management (SRM) Stakeholder relationship building Cross-functional communication Operational budget management Technical product management within tech Agile planning Terms and conditions negotiation Full Job Description Jazwares is seeking a transformational Director, IT Product Management & Business Services to serve as the strategic visionary and operational architect for our enterprise technology product domains. Leading our evolution from a traditional, project-based delivery model into a dynamic, product-centric Agile framework, this role actively bridges the gap between product strategy and technical execution. Operating in a "Two-in-a-Box" co-leadership model with executive business stakeholders , the Director will bring IT Product Managers under the PMO umbrella to drive enterprise-level alignment around trade-offs, roadmap sequencing, capacity planning, and holistic prioritization. You will be responsible for designing the overarching Product Management Framework, eliminating process friction, and overseeing cross-functional Agile PODs. By leveraging deep expertise in Jira governance, advanced business analysis, process engineering, change management, and IT Shared Services , this role ensures that all technology investments are predictably executed, "Shadow IT" silos are eliminated, and our teams consistently deliver measurable business ROI.

What You Will Do:

Lead the organizational transition toward a product-centric IT operating model. Design, implement, and continuously evolve the enterprise playbooks, frameworks, and standardized processes that govern how IT products are defined, funded, and delivered. Act as the central operational leader for all IT Product-Oriented Delivery (POD) teams and Value Streams. Ensure cross-POD alignment, proactively resolve inter-departmental dependencies, and track portfolio health metrics (e.g., sprint velocity, time-to-market, and business value realization). Lead the organizational transition toward a product-centric IT operating model. Design, implement, and continuously evolve the enterprise playbooks, frameworks, and standardized processes that govern how IT products are defined, funded, and delivered. Partner with the Head of

PMO, ITSL

leaders, and Business Product Owners to drive quarterly portfolio planning. Ensure that POD capacity, resource allocation, and technical roadmaps are strictly anchored to corporate strategic goals and financial re-forecasting: Eliminate process friction and standardize initiative intake, prioritization scoring, and Agile ceremonies. Empower individual IT Product Managers to focus on stakeholder value and strategy rather than administrative overhead. Partner with the Head of

PMO, ITSL

leaders, and Business Product Owners to drive quarterly portfolio planning. Ensure that POD capacity, resource allocation, and technical roadmaps are strictly anchored to corporate strategic goals and financial re-forecasting: Direct and oversee the Business Analysis function, establishing best practices, standardizing requirement-gathering templates, and ensuring high-quality output of Epics, User Stories, and process maps. Strategically design, build, and oversee cross-functional Agile delivery PODs. Ensure that BAs and technical resources are effectively allocated across PODs to meet fluctuating business demands and project priorities. Manage and mentor the Scrum Master POD. Provide leadership and coaching to Scrum Masters to ensure Agile ceremonies are effective, continuous improvement is fostered, and team velocity is optimized. Orchestrate and manage the IT Manager Steering Committee, preparing agendas, facilitating leadership discussions, and ensuring alignment on project prioritization and IT strategy. Organize and lead the rigorous review of business cases for proposed technology investments. Evaluate submissions for strategic fit, expected ROI, risk, and resource capacity before presenting them to the Steering Committee for approval. Drive transparent, high-quality IT communications regarding governance processes. Ensure cross-functional stakeholders are consistently informed of Steering Committee decisions, portfolio health, and changes to IT policies In collaboration with HR, define job descriptions, identify staffing needs, and participate in recruitment efforts to fill open positions in the shared services team. Oversee the onboarding process for new hires, ensuring they are integrated into the team and trained on internal processes and tools. Monitor resource allocations of human resources effectively across different IT service areas (e.g., support, infrastructure, applications) to maximize efficiency and ensure the right skills are applied to the right tasks.

Properly managing resources—whether human, technical, or financial—ensures that IT operations run smoothly, that capacity is well-utilized, and that services meet both business and operational needs. Allocate resources effectively to ensure the delivery of high-quality services while staying within budget. Define and implement robust quality engineering frameworks and testing strategies that seamlessly integrate with Agile delivery and the overall Software Development Life Cycle (SDLC). Direct testing (manual and automated) efforts across the PODs, ensuring rigorous User Acceptance Testing (UAT) and verifying that delivered solutions trace accurately back to the original business requirements and Epics in Jira. Oversee all QA and User Acceptance Testing (UAT) phases across Agile PODs, ensuring strict traceability in Jira from the initial business requirements and Epics down to individual test cases and final execution. Analyze and document current-state ("As-Is") business processes. Design and map optimized future-state ("To-Be") workflows to support new technology implementations. Perform gap analyses to determine the changes needed in processes, systems, and roles to transition from the current state to the future state. Identify opportunities to eliminate waste, automate manual tasks, and improve overall operational efficiency within business units Work with ITSL and business stakeholders to determine which KPIs will most effectively measure IT performance and support business goals. Develop KPIs for different areas of IT operations, such as service delivery, infrastructure performance, application management, project delivery, security, user support, and IT efficiency. Ensure that the KPIs align with the organization's strategic business objectives, supporting the achievement of broader goals such as cost optimization, customer satisfaction, operational efficiency, and innovation. Help bridge the gap between business goals and IT performance metrics, ensuring both teams are focused on shared success. Regularly track and analyze IT service performance based on established KPIs, including metrics such as uptime, service availability, incident resolution time, system performance, and user satisfaction. Ensure timely collection of data from relevant IT systems, platforms, and tools to monitor performance against KPIs. Oversee and manage the planning, execution, and continuous improvement of change management initiatives within the organization. Ensure that changes—whether related to technology, business processes, organizational structure, or culture—are effectively communicated, planned, and implemented with minimal disruption. Work closely with senior leadership, project teams, and stakeholders to ensure the successful adoption of change, fostering a culture of resilience and agility across the organization. Develop documentation for Policies, Standards, and Procedures, and maintain document lifecycle procedures, reviewing and updating documents, controlling document versions, ensuring document security, and facilitating document distribution to authorized users. Oversee the creation, storage, organization, distribution, and retrieval of documents within IT. Ensure efficient access to information, accuracy, and compliance with regulations. Train employees, guide and motivate employees to enhance productivity and performance, especially as this is a new functional area for IT. Provide feedback while acknowledging achievements and areas for improvement to encourage a growth mindset. Set goals and monitor employee progress. Resolve conflicts, identify concerns, and facilitate open and respectful dialogue. Prepare leadership presentations Lead continuous improvement and special projects High level support for executive reporting and IT Governance Perform other duties as assigned

What We Are Looking For:

Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. 12+ years of experience in IT management or related roles, with a focus on service delivery, IT operations, or shared services management. Proven experience managing teams and large-scale IT projects. Strong knowledge of ITIL or other service management frameworks. Experience with budget management and cost optimization in an IT setting. Strong leadership, facilitation, and stakeholder management skills, with the ability to guide cross-functional teams without direct authority.

In-depth understanding of IT operations, software development life cycles (SDLC), and service delivery models. Excellent communication skills, both verbal and written. In-depth understanding of IT infrastructure, operations, and service delivery models. Strong problem-solving skills and the ability to handle complex technical issues. Experience with vendor management and contract negotiations. Ability to work cross-functionally and manage stakeholder relationships at all levels of the organization. Strong project management skills, including familiarity with methodologies such as Agile, Waterfall, or similar approaches. Advanced proficiency in productivity tools such as MS Office and Google Suite Strong analytical, organization and problem solving skills Highly collaborative self-starter that embraces technology and change Proactive and creative

Nice To Have:

ITIL Foundation or ITIL Practitioner certification. PMP (Project Management Professional) or Scrum Master certification. Atlassian/Jira Certifications (e.g., Jira Project Administrator)Certified Business Analysis Professional (CBAP) or equivalent BA certification, Proci or equivalent Change Management Certifications is recommended IT Financial Management Certification or courses is a plus What we offer: The base salary may vary based on experience, role tenure, performance, industry, and location. Eligibility for the annual performance incentive may apply. Jazwares is a multi-state employer, so the salary range may not apply to other states. Our benefits package includes basic medical insurance that is 100% company-paid for employees and their children, employee basic life and AD&D insurance, a 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals, short and long-term disability, and tuition reimbursement. Our work environment provides a flexible work schedule that includes a Monday through Thursday on-site, with an optional WFH on Fridays, up to 20 workdays fully remote each year, and Time Off for vacation and sick leave. Through Jazwares Cares, you will have the opportunity to volunteer for up to 16 hours a year on community service projects. Working at Jazwares At Jazwares, we believe an innovative idea can come from anywhere and anyone. Through our three pillars, we foster innovation and encourage creativity in every area of our business.

Passion :

Our conviction and enthusiasm show in our products, relationships, and commitment to our community.

Collaboration :

We share one vision worldwide, constantly striving to improve and innovate together.

Humility :

We recognize the value in others and treat everyone with respect. Our strength lies in our people and talent. Don't miss out on this extraordinary opportunity to be part of the fastest-growing toy company in the industry. Connect with us today, and let's shape the future of play together!

JAZWARES

is an equal opportunity employer and does not discriminate in employment on the basis of race, color, sex, religion, national or ethnic origin, citizenship status, ancestry, disability, age, military status, marital status, sexual orientation, or any other characteristic protected by law. Jazwares is committed to providing reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Who We Are Jazwares, a Berkshire Hathaway company, is a leading global toy manufacturer with a robust portfolio of owned and licensed brands. Founded in 1997, Jazwares celebrates imaginative play with a progressive focus on identifying new and relevant trends to transform into high-quality products for consumers of all ages. Jazwares engages consumers through innovative play experiences with popular brands such as Squishmallows™, Pokémon™, Hello Kitty™, Star Wars™, Disney™, BumBumz™, and Adopt Me™. In addition to toys, offerings include virtual games, costumes, and pet products. Headquartered in Plantation, Florida, Jazwares has offices worldwide and sells its products in over 100 countries. For more information, visit www.jazwares.com and follow us on LinkedIn, X, Instagram, and Facebook. Recruitment Safety Please be wary of unsolicited communications from individuals or websites you are not familiar with, or any communications requesting sensitive personal data or information. All official Jazwares employment information will come from our company email ending in @jazwares.com . Jazwares will never request any monetary payments at any point during its hiring process. If you have any questions about any unsolicited communications, you can reach out to . We look forward to you experiencing a safe and enjoyable application process at Jazwares!