Head of Product Development (Remote)

Job description Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values

• honesty, integrity, loyalty and service
• define how we treat each other and our members.

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Join the Modernization Team and Lead a high performing team charged with building and designing product across the country on a new technology stack. We offer a flexible work environment that requires an individual to be in the office 4 days per week. San Antonio, TX, Plano, TX, Phoenix, AZ, Chesapeake, VA, Colorado Springs, CO or Tampa, FL Relocation assistance is not available for this position. What you'll do: Responsible for development of digital first products supporting the needs and risks of USAA Members. Oversee the development and launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products. Generate creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists. Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.). Responsible for post-launch maintenance and underwriting of 'new in market' products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms. Leverage cross functional resources to gather data and member information to support formulation of product strategy and acquire competitive intelligence. Lead a team to analyze internal and external data and member information to support formulation of product strategy and enhance competitive intelligence. Ensure product development team deliver sales support to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members. Direct the analysis and evaluation across multiple new product performance metrics to adapt offerings, if necessary, prior to full launch. Coordinate with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations. Coach and develop employees belonging to the product development team, on an ongoing and real-time basis, to drive maximum performance and engagement levels to achieve desired business results. Bachelor's degree in Business, Marketing, Supply Chain, Statistics, or related discipline; Minimum 8 years' relevant industry experience in Actuary, Underwriting, Marketing, or Operations to include direct product management experience. Knowledge and application of Product Development Life Cycle (PDLC). Experience leading an agile product development process, managing multiple products simultaneously. Demonstrated ownership and accountability for complex, regulated products, with responsibility spanning strategy, delivery, launch, and post‑launch performance. Experience developing, testing, and evolving pricing or product strategies using data, experimentation, and performance measurement. Strong analytical judgment, with the ability to interpret data, validate assumptions, and challenge existing approaches. Deep understanding of end‑to‑end product experiences, including member interactions across digital and service channels. Proven ability to partner across Product, Pricing, Data, Technology, Operations, and other stakeholders to drive integrated outcomes. Ability to lead through ambiguity, bringing structure, clarity, and momentum in complex, high‑impact environments. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an existing USAA employee, please use the internal career site in OneSource to apply. USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself

• you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer
• applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA
• Notice at Collection here.