Product Manager - VoIP Solutions

Wire 3 is dedicated to providing affordable, high-speed, and high-bandwidth internet services to households in our local communities. Our mission is to not only deliver the best internet experience in Florida but also provide the exceptional customer care our customers deserve. With cutting-edge fiber optic technology at its core, Wire 3 ensures ultra-fast, reliable connections, minimizing disruptions and maximizing your online experience. Backed by private equity, Wire 3 is on an exciting trajectory of rapid growth. We're actively seeking driven, talented individuals to join our team of passionate and collaborative professionals who share a common vision of excellence. If you're looking to be part of a dynamic and fast-growing organization, we'd love for you to help us continue delivering industry-leading service to our customers.

JOB OVERVIEW

We are seeking a hands-on Technical Product Manager to lead the development and deployment of our residential and business VoIP platform. This role goes beyond traditional product management - we need someone who can roll up their sleeves, write code, directly contribute to the architecture, integration, and automation of our VoIP services while also driving the roadmap and managing stakeholder expectations.

RESPONSIBILITIES

Design, implement, and optimize VoIP systems (SIP, RTP, SBCs, PBXs, etc.) for large-scale residential and business deployments. Write, review, and maintain code for system integrations, automation scripts, and APIs (e.g., provisioning, billing, CRM/OSS/BSS).

Own the end-to-end product lifecycle:

requirements gathering, design, coding, testing, deployment, and support. Collaborate with network engineers to integrate VoIP with fiber backbone infrastructure. Manage vendor relationships for VoIP components (softswitches, SBCs, hosted platforms) while developing internal capabilities. Implement monitoring, troubleshooting, and diagnostic tools to ensure uptime, QoS, and regulatory compliance (E911, CALEA). Translate business requirements into technical specifications and deliverables.

REQUIRED SKILLS / ABILITIES

Proficiency with SIP, RTP, WebRTC, SBCs, Asterisk/FreeSWITCH/Kamailio or similar VoIP platforms. Strong programming/scripting skills, with experience in RESTful APIs, JSON, and database integrations. Experience deploying VoIP at scale (tens of thousands of endpoints or more). Ability to lead cross-functional teams while still contributing hands-on code and technical solutions. Preferred Skills Cloud VoIP deployment experience). Telecom industry experience (fiber ISPs, CLECs, or hosted VoIP providers). Familiarity with regulatory requirements for VoIP (E911, STIR/SHAKEN, number portability).

EDUCATION / EXPERIENCE

5+ years' experience in VoIP engineering, software development, or technical product management. Bachelor's degree preferred.

PHYSICAL REQUIREMENTS

Hybrid role, work may be performed remotely. Travel to our service areas as required.

BENEFITS

Salary + Bonus Eligible Company-paid premiums for medical, dental, and vision insurance for you and your dependents Dynamic environment with diverse growth opportunities Emphasis on learning and development to support career and personal growth Work-life balance - 120 hours paid time off (PTO) after 90-day probation period 40 hours of paid sick leave 6 major paid holidays off 401(k) plan with company match.

EOE STATEMENT

Wire 3 is an

Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:

Wire 3 is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Wire 3 are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Wire 3 will not tolerate discrimination or harassment based on any of these characteristics. Wire 3 encourages applicants of all ages.