Technical Product Manager- ServiceNow

Experteer Overview Strategic ServiceNow TPM responsible for vision, roadmap, and technical governance of IRM and GRC capabilities. You bridge Audit/Legal/Cybersecurity needs with scalable ServiceNow solutions to reduce manual effort and provide real-time risk visibility. You will own a 12-24 month roadmap, influence architecture and data strategy, and align the IRM/GRC suite with modern

CMDB/CSDM

standards. You act as a trusted advisor to executives and drive an automated, out-of-the-box platform across risk domains.

Compensation / Benefits

• Define quarterly goals and a prioritized backlog balancing new features, technical debt, and platform health
• Lead workshops with Risk, Privacy, and Procurement to document technical user stories, processes, and data models for modules like Vendor Risk, Business Continuity, and Regulatory Change
• Facilitate backlog grooming and sprint planning to ensure feasible, high-quality delivery
• Partner with leadership to build executive dashboards and KPI frameworks using Performance Analytics to track control effectiveness
• Collaborate with Architects/Tech Leads to ensure integration with identity platforms, ERPs, and vulnerability tools Tasks
• 10+ years in IT Service Management or IT Service Delivery
• 5+ years as TPM or BSA supporting ServiceNow
• 3+ years direct IRM/GRC experience
• Experience with risk frameworks (ISO, NIST, SOX) and audits in regulated industries
• Strong knowledge of ServiceNow architecture, data models, and workflows; Security Operations/ITSM familiarity preferred
• CSA certification and experience with UI Builder or Performance Analytics
• Ability to translate technical constraints into business impact
• Experience with IntegrationHub, APIs, and third‑party data sources Key requirements
• 100% paid medical, dental and vision premiums for dependents
• 50% 401(k) match up to IRS maximum
• 20 days of

PTO + 10

holidays

• Family support programs including Paid Primary Caregiver Leave and fertility/family health benefits
• Hybrid work program eligibility
• inclusive culture and Great Place to Work Certification