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Technical Product Manager- ServiceNow
Job
Fisher Investments
Remote
Full-Time
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Job Description
Experteer Overview Strategic ServiceNow TPM responsible for vision, roadmap, and technical governance of IRM and GRC capabilities. You bridge Audit/Legal/Cybersecurity needs with scalable ServiceNow solutions to reduce manual effort and provide real-time risk visibility. You will own a 12-24 month roadmap, influence architecture and data strategy, and align the IRM/GRC suite with modern
CMDB/CSDM
standards. You act as a trusted advisor to executives and drive an automated, out-of-the-box platform across risk domains.Compensation / Benefits
- Define quarterly goals and a prioritized backlog balancing new features, technical debt, and platform health
- Lead workshops with Risk, Privacy, and Procurement to document technical user stories, processes, and data models for modules like Vendor Risk, Business Continuity, and Regulatory Change
- Facilitate backlog grooming and sprint planning to ensure feasible, high-quality delivery
- Partner with leadership to build executive dashboards and KPI frameworks using Performance Analytics to track control effectiveness
- Collaborate with Architects/Tech Leads to ensure integration with identity platforms, ERPs, and vulnerability tools Tasks
- 10+ years in IT Service Management or IT Service Delivery
- 5+ years as TPM or BSA supporting ServiceNow
- 3+ years direct IRM/GRC experience
- Experience with risk frameworks (ISO, NIST, SOX) and audits in regulated industries
- Strong knowledge of ServiceNow architecture, data models, and workflows; Security Operations/ITSM familiarity preferred
- CSA certification and experience with UI Builder or Performance Analytics
- Ability to translate technical constraints into business impact
- Experience with IntegrationHub, APIs, and third‑party data sources Key requirements
- 100% paid medical, dental and vision premiums for dependents
- 50% 401(k) match up to IRS maximum
- 20 days of
PTO + 10
holidays- Family support programs including Paid Primary Caregiver Leave and fertility/family health benefits
- Hybrid work program eligibility
- inclusive culture and Great Place to Work Certification