Technical Product Manager- ServiceNow

Experteer Overview As a ServiceNow TPM, you will own the 12-24 month IRM/GRC product roadmap and govern how ServiceNow solutions scale to reduce manual effort and provide real-time risk visibility. You will bridge Audit, Legal, and Cybersecurity needs with technical execution, shaping architecture and data strategy toward a unified, automated ecosystem aligned with

CSDM/CMDB.

This is a technical leadership role that partners with executives to keep the IRM/GRC suite agile, maintainable, and integrated with enterprise platforms. You will influence both strategy and delivery, delivering measurable outcomes and ensuring platform health.

Compensation / Benefits

• Define quarterly objectives and a prioritized backlog balancing new features, technical debt, and platform health
• Lead workshops with Risk, Privacy, and Procurement to document technical user stories, processes, and data models for modules like Vendor Risk, Business Continuity, and Regulatory Change
• Facilitate ceremonies (backlog grooming, sprint planning) with developers to ensure feasibility and quality
• Build executive dashboards and KPI frameworks using Performance Analytics to monitor control effectiveness
• Collaborate with Architects/Tech Leads to ensure integration of IRM with identity platforms, ERPs, and vulnerability tools Tasks
• 10+ years in IT Service Management or IT Service Delivery (leadership experience preferred)
• 5+ years as a TPM or BSA supporting ServiceNow, 3+ years in IRM/GRC
• Experience with risk frameworks (ISO, NIST, SOX) and audit processes in regulated industries
• Strong knowledge of ServiceNow architecture, data models, and workflows; familiarity with Security Operations and ITSM preferred
• Effective communication across executive and operational levels; translating technical constraints into business impact
• Partner with engineers on IntegrationHub, APIs, and third-party data sources to automate risk assessments
• ServiceNow CSA and experience with UI Builder or Performance Analytics Key requirements
• 100% paid medical, dental, and vision premiums for you and dependents
• 50% 401(k) match, up to IRS maximum
• 20 days

PTO + 10

paid holidays

• Family Support programs including 8 weeks Paid Primary Caregiver Leave and fertility/family-forming support
• Hybrid work from home option (subject to role/tenure/performance)
• Great Place to Work Certification