Job category:
Finance/Controlling
Department:
Customer Support 3
Organization:
Mercedes-Benz Financial Services USA LLC
Location:
Mercedes-Benz Financial Services USA LLC, Fort Worth, TX
Start date:
immediately
Publication date:
22.05.2026
Job number:
MER00043IY
Working time:
Full time
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Tasks
About Us:
Who is Mercedes-Benz Financial Services?
Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. Why work at Mercedes-Benz Financial Services?
Working at Mercedes-Benz Financial Services is more than a job
- it's an opportunity to join an innovative team where you are valued for your contributions.
As an employee, you will experience career development in a positive, employee-centric environment. We're a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture. Benefits
When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life. As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond
- beginning day one:
Get Rewarded!
Competitive salary plus an annual bonus based on company performance and/or personal yearly performance Need a vacation? How about just some time for YOU! In addition to our vacation time, you'll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!
Ride in Style
- All employees are eligible to participate in the Mercedes-Benz Employee Lease Program
We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities
Is your family growing? Enjoy generous paid Family Leave Programs
- Six Weeks for New Parents; Adoption Expense Reimbursement Programs
- up to $6k per child Want to go back to school? Tuition Assistance Scholar Program
- receive up to $8k in vouchers to complete business-related coursework
$6k for undergraduate
$8k for graduate
What You'll Do
As Senior Product Manager for Payment Transactions, you will own the end‑to‑end on‑site payment experience from a product and customer perspective.
Your focus is not just building features, but ensuring payment works reliably, predictably, and at scale in the real world.
Own the payment experience
Define the customer behavior of on‑site payment at chargers (card, contactless, mobile wallet)
Clearly distinguish usable vs. unusable payment states from a customer perspective
Ensure graceful behavior under degraded conditions such as intermittent connectivity or terminal instability
Steer external payment partners
Act as the primary product counterpart to payment terminal vendors and acquirers
Challenge external engineering teams with clear requirements, acceptance criteria, and evidence‑based escalations
Lead structured root‑cause analyses and drive corrective actions that prevent recurrence
Drive reliability through product ownership
Own prioritization and the "Go/No-Go" for all payment-related deployments.
Gate firmware, configuration, and internal system changes from a customer and stability standpoint
Translate incidents and failures by leading the deep-dive RCAs that result in permanent, programmatic gains in payment success
Be accountable for outcomes
Represent payment stability in network quality forums
Drive measurable improvements in start success and full‑journey success metrics
Work closely with reliability engineering, data, operations, and support teams Qualifications
What You Bring
5+ years of Product Management experience in payments, fintech, EV charging, or other transactional systems
Strong technical acumen and proven experience steering external technology vendors
Experience working with field‑deployed, customer‑critical systems
Data‑driven mindset with a focus on operational excellence and reliability
Passion for electric mobility and building infrastructure customers can trust
What Success Looks Like
In the first 3 months
You have a clear, data‑backed understanding of where and why on‑site payment fails across the network.
You've established strong working relationships with payment terminal vendors, acquirers, reliability engineering, and operations.
Payment failure modes are clearly defined, categorized, and tied to customer impact metrics.
You are an active, credible owner in the Network Quality meeting, speaking with evidence rather than hypotheses.
In the first 6 months
Measurable reduction in payment‑caused start failures and unstable terminal states.
Repeat payment incidents are declining because fixes address root causes—not symptoms.
Payment‑related changes follow clear go‑live and rollback criteria, reducing regressions.
External partners respond with urgency and clarity because expectations and acceptance criteria are unambiguous.
Over time
On‑site payment is no longer one of the top drivers of first‑time or full‑journey failure.
Payment stability is predictable enough to be treated as a given—not a recurring escalation topic.
Your work directly contributes to higher customer trust, utilization, and revenue protection across the network. Posting Statement
If you were not re-directed successfully after clicking the "Apply for this job" button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl
Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements. EEO/Minorities/Females/Disabled/Vets
#LI-JM2 Benefits
Events for Employees
Discounts for Employees Possible
Mobile Phone for Employees Possible
Mobility Offers
Company Retirement
Health
