Product Manager

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in the Service Product team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Job responsibilities Lead, coach and develop Product Associates to deliver best in class servicing applications and features Identify, implement and monitor continuous process improvements across the area product Ensure adherence to risk and quality controls as well as promote cross-product engagement Partner with Area Product Owner and Product Managers to develop a product strategy and product vision that delivers value to customers Lead team members to conduct discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap Lead team members to create and maintain a product backlog that supports the overall strategic roadmap and value proposition Lead team members to complete project tollgates such as communication, training, readiness, etc. Contribute to and promote the framework for tracking the product's key success metrics such as cost, feature and functionality, risk posture, and reliability Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in product management or a relevant domain area Advanced knowledge of the product development life cycle, design, and data analytics Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Preferred qualifications, capabilities, and skills Demonstrated prior experience working in a highly matrixed, complex organization Preferred experience supporting more than one CCB Operations Function/Line of Business This position does not support sponsorship now or in the future