Job Description
Director Product Management - Onboarding & Access
BECU - 3.8
Tukwila, WA Job Details Full-time $155,200 - $288,000 a year 12 hours ago Benefits Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Volunteer time off Qualifications Product development project management Team supervision Product discovery Vendor coordination Vendor relationship management Leading team collaboration initiatives Product strategy Cross-functional team management Cross-functional communication Stakeholder management Full Job Description Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU. PAY RANGE
The Target Pay Range for this position is $199,300.00-$243,800.00 annually. The full Pay Range is $155,200.00 - $288,000.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. BENEFITS
- because people helping people starts with supporting you 401(k) Company Match (up to 3%) 4% annual contribution to your 401(k) by BECU Medical, Dental and Vision (family contributions as well) PTO Program + Exchange Program Tuition Reimbursement Program BECU Cares volunteer time off + donation match IMPACT YOU'LL MAKE
You will lead the strategy and execution of onboarding and engagement capabilities that directly impact member growth, retention, and experience at BECU. By owning the product roadmap and influencing across the enterprise, you'll drive meaningful, measurable outcomes. You'll bridge strategy and execution, shaping seamless, secure, and intuitive member journeys. This is a highly visible role where your leadership will guide both product innovation and team growth. If you enjoy building, influencing, and delivering at scale, this role offers significant impact. We're seeking candidates located in Washington, Oregon, Idaho, California, Arizona, or Texas, with a strong preference for those in the Greater Seattle area. Team members based in Seattle typically work onsite at our Tukwila office on Tuesdays and Wednesdays. Candidates located outside the Seattle area should be prepared to travel to Tukwila, WA approximately once per month for two full working days onsite at the Tukwila Financial Center. WHAT YOU'LL DO
Set product direction: Define and own the vision, strategy, and roadmap for complex products, with a focus on onboarding, engagement, open banking and lifecycle journeys. Drive business outcomes:
Align product strategy to KPIs (utilization, retention, engagement) and define success metrics to enable data-driven decisions. Evolve priorities:
Continuously refine the roadmap using insights, customer feedback, and performance data. Lead cross-functional execution:
Drive enterprise initiatives and end-to-end delivery from discovery through launch by partnering across Marketing, Digital Banking, Technology, Cyber/CIAM, UX, and product teams. Champion the member experience:
Leverage customer insights and behavioral data to inform strategy and deliver cohesive, user-centered experiences. Guide product performance:
Own portfolio outcomes, prioritization, pricing/growth strategies, and overall product health. Provide thought leadership:
Stay ahead of industry trends (onboarding, authentication, open banking) and apply insights to product innovation. Manage and influence stakeholders:
Build trust and alignment across senior leaders and cross-functional partners, effectively communicating priorities, navigating competing interests, and driving decisions without direct authority. Lead and scale the team:
Manage and develop talent, mentor across levels, and evolve team structure to support future growth. This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered. WHAT YOU'LL GAIN
A highly visible role shaping onboarding and engagement strategy Balance of strategic leadership and hands-on execution Exposure to digital banking, authentication, and emerging capabilities QUALIFICATIONS
Minimum Qualifications:
Bachelor's degree or equivalent work experience in a technology, business, or related discipline required. 8 years of product management or equivalent experience required, preferably within financial services. 5 years of people leader experience required. Experience overseeing all elements of the product development lifecycle required. Experience leading cross functional teams required. Previous experience understanding and determining product strategies based on the voice of the customer required. Experience managing and maintaining vendor relationships required. Desired Qualifications:
Advanced degree preferred. Ability to proactively identify business and customer needs and opportunities, overcome barriers, and formulate solutions with minimal supervision required. JOIN THE JOURNEY
Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU. Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney EEO Statement:
BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. About Us Job Alerts:
If you would like to be kept informed of new potential opportunities You will be asked to create an account if you do not already have one. From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. With 90 years and over one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future. As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before-but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.
