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Community Program Manager
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Insight Global
Mountain View, CA (In Person)
Full-Time
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Job Description
Job Description An Insight Global technology client is seeking a highly skilled Community Program Manager to join their team and take on this public-facing role to foster connection and engagement within our community. You will help bridge communications between company users and our internal teams via their forums, social and video content, and in-person events. The ideal candidate should be creative, detail-oriented, and well versed in collaborating as part of a distributed, global team. To be successful in this fast-paced role you will need excellent communication, prioritization, and time management skills. You should also enjoy working directly with customers, embracing new challenges, and be willing to travel to events as needed. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.
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Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements- 4ish years of experience in a social media, program management, community engagement, etc. focused role.
- Experience administrating Community Forums (engaging, administrating, routing support questions)
- Social media experience
- content creating and social scheduling, publication and metrics.
- Experience in a tech environment, preferably representing a product.
- Ability to travel for ~3 events during the duration of the contract (Orlando, Netherlands)
- Soft skills: o Self-starter attitude
- someone who is comfortable handling randomization and a face paced environment. o Strong written and verbal communication, ability to collaborate across teams (this individual will work closely with the product team to ensure there is content prepped for each month and facilitators scheduled)
- Owned forum management (different than a Reddit, think company that owns their own forum vs. using a public one)
- Experience managing live webinar product like Zoom webinars
- Experience with Sprout Social