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Social Media & Customer Service Specialist
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Pochar LLC
Ontario, CA (In Person)
$40,560 Salary, Full-Time
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Job Description
Job Overview We are seeking a dedicated and professional Social Media & Customer Service Representative to join our team. The ideal candidate will be someone who values collaboration, thrives in a team-oriented environment, and actively contributes to the success of the group. The successful candidate will play a crucial role in developing and implementing effective social media strategies and ensuring customer satisfaction by addressing inquiries, providing accurate information, and resolving issues promptly and efficiently. This role requires exceptional communication skills, attention to detail, and the ability to thrive in a dynamic and fast-paced environment. We provide comprehensive training upon hiring to ensure your success in this role. Responsibilities Create content for platforms such as Instagram, TikTok, Facebook, etc. Make and edit short-form videos using apps like CapCut, InShot, etc. Be comfortable with being on camera and Live Streaming Respond promptly to incoming phone calls and emails, ensuring all inquiries are handled with professionalism and courtesy. Provide customers with accurate and relevant information about products, services, and company policies. Investigate and resolve customer concerns or complaints, escalating complex issues to the appropriate departments when necessary. Maintain a comprehensive understanding of company offerings to provide effective support and solutions. Accurately document customer interactions and maintain detailed records in company systems, including the use of Google Sheets. Create invoices for purchase orders and ensure they are processed accurately. Create quotes for customers and ensure they meet company guidelines. Collaborate with team members and other departments to address customer needs and improve service processes. Qualifications Bachelor's degree from an accredited institution. Proven experience in social media marketing, digital marketing, or a related field. A minimum of 1 year of experience in a customer service role. Proficiency in English, both written and spoken, with excellent communication skills. Proven problem-solving abilities and a proactive approach to resolving customer issues. Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment. Proficiency in Google Sheets. Professional demeanor and strong phone etiquette.