Community Management Specialist (Hybrid)

Job description

Location:

Berkeley Heights, New Jersey Job Type:

Contract Compensation Range:

$26 - 28 per hour We are seeking a proactive, execution-focused Community Management Specialis t to join our client's team. In this role, you will serve as a Digital Beauty Advisor, acting as the front-line voice of brand across all social platforms. You will play a critical role in ensuring community management runs smoothly, maintaining brand voice, tracking inbounds, and keeping internal workflows aligned. The ideal candidate is a beauty lover who understands industry culture, possesses an "always-on" mindset, and is obsessed with providing a world-class consumer experience. This role offers a clear path toward senior-level growth for an organized, process-driven professional.

Responsibilities:

Community Engagement & Brand Voice Daily Execution:

Manage reactive engagement across TikTok, Instagram, Facebook, and Twitter.

Response Management:

Compose custom, professional, and clear responses to comments, DMs, story mentions, and tagged content.

Brand Alignment:

Follow FAQ documents for launches and key social moments to ensure all responses align with approved brand guidelines and tone of voice.

Consumer Influence:

Act as a brand expert to influence purchase decisions and provide "surprise and delight" moments through care gifting and mailers.

Documentation, Reporting & Logistics Workflow Management:

Maintain accurate task tracking in Monday.com and ensure daily/weekly boards are up to date.

Data Integrity:

Keep all trackers updated, including Customer Service, Influencer/PR, Time Trackers, and CRM data.

Reporting:

Contribute insights, community patterns, and screenshots to monthly recaps. Support Account Leads with data tracking and reporting preparation.

Issue Escalation:

Flag critical customer complaints, sensitive comments, and influencer requests to internal teams in real-time.

Strategy & Trend Awareness Social Listening:

Stay informed on social trends, beauty culture moments, and emerging platforms.

Insight Integration:

Identify recurring community patterns or FAQs and recommend content or engagement strategies based on consumer feedback.

Continuous Learning:

Attend brand and care trainings to stay updated on best practices and social strategies.

Qualifications:

Education:

Bachelor's Degree required.

Experience:

1-2 years of community management or social media engagement experience (Agency experience preferred).

Technical Proficiency:

Familiarity with social tools (e.g., Sprinklr, Dash Social) and project management software. Proficient in Microsoft Office (Excel, Word, PowerPoint).

Communication:

Exceptional written communication skills with strict attention to grammar and brand voice.

Industry Passion:

A deep interest in beauty, fashion, and lifestyle brands with an understanding of current digital trends.

Adaptability:

Ability to manage multiple tasks and deadlines in a fast-paced, dynamic environment.

Flexibility:

Must be willing to work outside standard business hours, including weekends, to support business needs and response time goals. Performance Measurements & Expectations.

Responsiveness:

Maintain a 100% Reply Rate and meet established response time goals across all channels.

Quality Control:

Meet established quality standards and consumer satisfaction/sentiment scores.

Accuracy:

Ensure all trackers and FAQs are updated daily with zero lag in documentation.

Collaboration:

Receive positive feedback from the Team Lead and Account Director regarding proactive communication and resourcefulness.

JOBID:

052026-132397

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact . Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. Keywords community-management salary-range brand-voice social-engagement civic-engagement compose brand-alignment brand-suitability reporting-and-disclosure adaptive-project-management-and-reporting logistics-and-procurement workflow work-management monday data-integrity public-relations pull-request time-and-attendance candidate-relationship-management crm customer-relationship-management-crm social-listening continuous-learning training-certification policies-and-practices education-training social-media sprinklr project-management microsoft-excel microsoft-powerpoint environment-health-and-safety-hsse ecology-environment quality-control religion-belief-and-spirituality sexual-orientation ethnicity-national-origin