Social Media Advisor

Social Media Customer Support Specialist (Expert Level) Job Overview We are seeking an experienced Social Media Customer Support Specialist to deliver exceptional, customer-centric support across multiple digital and social platforms. In this role, you will engage directly with consumers, address inquiries, resolve issues, and identify opportunities to educate and support customers while maintaining a strong brand voice. This position requires excellent written communication skills, strong social media fluency, and the ability to confidently manage multiple customer interactions simultaneously. Key Responsibilities Respond to inbound customer comments, messages, and inquiries across social media platforms including Facebook, Twitter/X, Instagram , as well as Google Play and App Store reviews Provide timely, accurate, and empathetic customer support through written correspondence Create, document, and manage customer cases requiring advanced or escalated support Manage an active case load, complete follow-up activities, and consistently meet or exceed operational performance metrics Accurately document all customer interactions and resolutions using designated customer support tools Proactively identify potential sales leads and educate in-market customers on products, features, and services Assist customers with dealer information, vehicle locates, and product-related questions or concerns Utilize multiple systems and tools simultaneously to manage concurrent customer interactions efficiently Adhere to established standard operating procedures while contributing ideas for process improvements and efficiencies Support and help define best-in-class social consumer care practices with a focus on continuous improvement Participate in required training and industry-specific certifications to maintain technical and product knowledge Deliver exceptional service experiences to both internal and external customers at all times Required Qualifications Bachelor's degree required (English, Marketing, Business, Journalism, Communications, or a related field preferred) 1+ years of professional customer service experience 1+ years of experience managing or supporting customers on social media platforms (preferred) Proven experience communicating with customers through written channels such as email, chat, social posts, or messaging platforms Strong written communication, grammar, and reading comprehension skills Demonstrated ability to maintain a professional brand voice across public-facing platforms Proficiency in computer navigation and multitasking Typing speed of 40 WPM or higher (typing assessment required) Core Skills Customer Service & Customer Support Social Media Engagement & Platforms Written Communication & Professional Correspondence Case Management & Documentation Digital and Social Media Marketing Multitasking in Fast-Paced Environments Preferred Skills Experience working in a call center, contact center, or social care environment Familiarity with social media monitoring and customer support tools Ability to identify customer needs and recommend appropriate solutions or next steps Strong attention to detail with a customer-first mindset Job Type & Location This is a Contract position based out of Warren, MI. Pay and Benefits The pay range for this position is $19.00 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Warren,MI.

Application Deadline This position is anticipated to close on Apr 23, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.