Social Media Advisor

About the Role We are seeking dedicated, detail-oriented Social Media Advisors to support customers through official social media platforms. This role focuses entirely on customer engagement and support , not content creation or social media marketing campaigns. If you enjoy helping customers, problem-solving in written communication, and working in a fast-paced support environment—this role is for you.

Important:

This is a customer service position . Candidates seeking a creative or content creation role (posting ads, videos, or branded content) should not apply. Key Responsibilities Respond to inbound customer comments and inquiries across social platforms including: Facebook Twitter/X Instagram Google Play App Store Provide accurate, thoughtful, and professional written responses to customer questions and concerns Create and manage customer cases requiring deeper investigation or follow-up Manage an active caseload while meeting quality, productivity, and response-time metrics Proactively identify potential sales leads and educate customers on products and services Support customers with dealer inquiries, vehicle locates, and product-related questions Document all customer interactions clearly and accurately Utilize multiple tools to manage concurrent tasks efficiently Follow standard processes and contribute to continuous improvement initiatives Participate in required training and certifications Deliver exceptional customer-centric service to internal and external customers Collaborate effectively with teammates, team leads, and leadership Required Skills & Qualifications Must be local to Warren, MI and willing to go onsite if required (Onsite work is unlikely but may be requested due to training needs, system issues, or leadership direction.) Strong written communication skills (quality of written responses is critical) Customer service-focused mindset Excellent organization and time-management skills Proven experience communicating with customers in written formats (email, chat, posts, messaging) Ability to adapt, meet deadlines, and accept coaching Comfortable working in a fast-paced, metric-driven environment Computer navigation proficiency and strong reading comprehension Typing speed 40+ WPM (typing test required) Experience & Education 1+ year of customer service experience (required) 1+ year of experience using social media platforms (preferred) Experience in retail or service industries is welcome Bachelor's degree required (Successful candidates often have degrees in English, Communications, Marketing, Business, Journalism, or similar fields) Schedule & Shift Flexibility (Critical Requirement) This role requires full schedule flexibility. Candidates who cannot meet these requirements should not apply.

Coverage:

7 days a week, between 7:00 AM - 10:00 PM You will work 5 days / 40 hours per week Example shifts: Tuesday-Saturday, 7:00 AM-4:00 PM Sunday-Thursday, 1:00 PM-9:00 PM Must be willing to work at least one weekend day Shifts are 8 hours and will fall anywhere between 8:00 AM - 12:00 AM Shifts are consistent for a 13-week period Shift bids occur quarterly; schedules do not change day to day Training & Work Environment Training is primarily remote Limited onsite training may occur at the Warren Technical Center Typical training schedule:

Tuesday-Thursday:

8:00 AM-5:00 PM (onsite during training phase)

Monday & Friday:

Remote Post-training:

Potential for remote work based on productivity and performance Team Environment Join a collaborative team of approximately 40-50 team members , including: Customer Care Representatives Senior Advisors Team Leads Manager Job Type & Location This is a Contract position based out of Warren, MI. Pay and Benefits The pay range for this position is $19.00 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Warren,MI.

Application Deadline This position is anticipated to close on Apr 23, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.