Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Director of Agent Services
Job
Keller Williams Central Oklahoma
Edmond, OK (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
73
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Director of Agent Services Keller Williams Central Oklahoma Edmond, OK Job Details Full-time 4 hours ago Benefits Health insurance Qualifications Google Workspace Customer communication Guest relations Interpersonal skills Employee relationship building Calendar management Newsletters (communication methods) Community relationship building Employee engagement Full Job Description Job Summary We are seeking a dynamic and strategic Director of Agent Services to lead and elevate our agent network operations. The Director of Agent Services serves as the primary point of contact for agents, ensuring a seamless experience from onboarding through ongoing support and, when necessary, offboarding. This role is responsible for agent integration, training, communication, event coordination, and fostering a positive office culture that supports agent productivity and success. Responsibilities Agent Onboarding & Transition Management Manage the complete onboarding process for all new and transferring agents. Coordinate intake, orientation, and activation of agents within Keller Williams systems. Ensure agents receive all required onboarding materials and resources. Guide agents through their transition into the Market Center and introduce them to key staff and programs. Administer agent exit processes, including completion of required checklists and documentation. Agent Systems & Technology Support Assist agents in becoming proficient with the Keller Williams technology ecosystem, including Command. Provide support and guidance on Market Center systems, software, and tools. Serve as a resource for troubleshooting and directing agents to appropriate support channels . Training & Development Coordinate and facilitate technology training sessions and how-to workshops. Provide training on MLS tools, contracts, forms, and internal systems. Support new agents during their first 90 days to ensure a successful launch. Collaborate with Productivity Coaching and Market Center leadership to enhance agent development opportunities. Agent Services & Communication Serve as the first point of contact for agent questions and office support needs. Manage agent communications, including weekly newsletters, announcements, and updates. Maintain office and training calendars. Recognize agent achievements, milestones, and awards. Culture & Engagement Foster a positive, productive, and supportive office environment. Coordinate Market Center events, meetings, training classes, and community outreach initiatives. Plan and execute events such as RED Day, agent appreciation events, and office meetings. Promote agent engagement and participation in Market Center programs and activities. Kaplan Real Estate School Administration Serve as the Market Center administrator for Kaplan Real Estate School programs. Coordinate educational offerings, registrations, and communication related to Kaplan courses. Assist agents in accessing educational resources and continuing education opportunities. Front Office & Agent Relations Act as a welcoming first point of contact for agents, guests, and visitors. Build strong relationships with agents and provide exceptional customer service. Ensure agents feel supported, informed, and connected to Market Center resources. Qualifications Highly self-motivated with the ability to work independently, take initiative, and manage responsibilities with minimal supervision. Demonstrates ownership, accountability, and a proactive approach to problem-solving. Ability to anticipate agent needs and follow projects through to completion without constant direction. Strong organizational and project management skills. Excellent verbal and written communication abilities. Experience with Keller Williams systems preferred, including Command. Ability to manage multiple priorities in a fast-paced environment. Strong customer service and relationship-building skills. Proficiency with Microsoft Office, Google Workspace, and office technology. Event planning and coordination experience preferred. Success Measures Smooth and timely onboarding of all new agents. High agent satisfaction and engagement. Consistent attendance and participation in training programs. Accurate and timely communications. Successful execution of Market Center events and initiatives. Strong adoption and utilization of Keller Williams systems and resources.