BCBST is hiring an Agent Relations Consultant. We're looking for a results-driven professional who excels in building high-impact broker and agent relationships, with a strong focus on measurable growth, compliance, and market effectiveness across Individual and Medicare products. In this role, you'll drive outcomes by expanding product adoption, increasing enrollment, and strengthening broker/agent partnerships. You will serve as the primary liaison for brokers and agents, ensuring they are equipped with the knowledge, tools, and systems needed to generate leads, convert opportunities, and maintain compliance with related regulations. You'll also orchestrate seamless agent contracting processes, ensuring every detail aligns for smooth execution. Success in this role means consistently improving broker/agent productivity, increasing enrollment rates, maintaining audit-ready compliance standards, and delivering training initiatives that result in measurable performance gains. It also means being a trusted partner in the market—driving both immediate sales outcomes and long-term relationship value. Ready to take the next step?
Note:
- This is a remote role with daily travel within assigned region, including BCBST's headquarters in Chattanooga.
- Candidate must maintain an active TN health insurance license.
- Sponsorship is not available for this role.
- We foster a culture where innovation is encouraged.
That includes using AI enabled tools responsibly to support everyday work guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members. Job Responsibilities Support and sell BCBST Individual and Medicare group health products to groups, individuals and/or their broker/agent. Serve as primary resource contact and liaison for the broker/agent on Government individual products. Provide ongoing education to the broker/agent assigned and distribute materials. Develop and implement quarterly training and annual credentialing for all Medicare Advantage agents. Coordinate agent contracting documents from both agencies and individual agents. Maintain a working knowledge of CMS regulations, COBRA, HIPAA, etc. and other issues affecting groups, Individual and Government products. Train broker/agent on lead and enrollment systems. Some travel is required. Job Qualifications Education Bachelor's Degree or equivalent work experience required. Equivalent experience is defined as 4 years of professional work experience in a corporate environment. Experience 3 years - Experience in broker relations, sales and/or account management required. Skills\Certifications Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability. Outstanding negotiation, presentation, and facilitation skills Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint) Accuracy and attention to detail Must be a team player, be organized and have the ability to handle multiple projects Excellent oral and written communication skills Strong interpersonal and organizational skills Demonstrated knowledge of contracts, products, networks, underwriting, billing, claims processing procedures and use of a broker distribution system. Must possess personal and professional skills to manage broker relationships through needs assessment, benefit and rate analysis, product presentation and negotiation. License Tennessee Life and Health Insurance License Number of Openings Available 1
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BCBST BlueCross BlueShield of Tennessee, Inc. Applying for this job indicates your acknowledgement and understanding of the following statements: BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means. As Tennessee's largest health benefit plan company, we've been helping Tennesseans find their own unique paths to good health since 1945. More than that, we're your neighbors and friends - fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow. At BCBST, we empower our employees to thrive both independently and collaboratively, creating a collective impact on the lives of our members. We seek talented individuals who excel in a team environment, share responsibility, and embrace accountability. We're also seeking candidates who are proficient in the Microsoft Office suite, including Microsoft Teams, organized, and capable of managing multiple assignments or projects simultaneously. Additional, strong interpersonal abilities along with strong oral and written communication skills are important across all roles at BCBST. We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work — guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members. BCBST is a remote-first organization with many employees working primarily from their homes. Each position within the company is classified as either fully remote, partially remote, or office based. BCBST hires employees for remote positions from across the U.S. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and New York. Applicants living in these states may move to an approved state prior to starting a position with BCBST at their own expense. If the position requires the individual to reside in Chattanooga, TN, they may be eligible for relocation assistance.
