UI Professional I (Contractual)

Introduction \r\nThe Maryland Department of Labor, Division of Unemployment Insurance is seeking qualified and motivated individuals for the full-time, contractual position of�Unemployment Insurance Professional I��functioning as a�UI Tax Professional.�This recruitment will be used to fill current and future vacancies within the division, and an eligible list of candidates will be maintained for one year after the announcement's closing date.\r\n\r\n\r\nThis position plays a vital role in serving Maryland Employers who are seeking assistance with managing their Unemployment Insurance tax responsibilities. As a UI Tax Professional I, the Unemployment Insurance Professional I will help employers understand and access the services and support available through the state's Unemployment Insurance program.�\r\n GRADE ASTD12\r\n

LOCATION OF POSITION

Baltimore City- 100 S. Charles Street Baltimore, MD 21201\r\n Main Purpose of Job The primary responsibility of this role is to serve UI Professional I.�Employees in this classification receive formal and on-the-job training to learn the duties of a UI Tax Professional I while providing high-quality customer service and supporting the operational functions of the Contributions Division. Through training and assistance to higher-level staff, employees gain knowledge of Maryland Unemployment Insurance laws, regulations, policies, and directives. Employees in this classification will primarily be focused on providing high-quality customer service to employers.\r\n

POSITION DUTIES

This position duties consist of but not limited to the following:\r\n\r\n\r\n\r\nAnswering calls:�Answering inbound calls emails or service request in a timely manner and responding professionally when providing accurate information to employers for unemployment insurance tax requirements, excellent customer service is provided over the telephone in order to obtain and record demographic, wage, and tax information, as well as assisting�employers and agents in activating their accounts, creating usernames and passwords.

\r\n\r\n\r\n\r\nIdentifying employer needs:

��Using active listening to understand employer's concerns or questions, and overall needs in order to determine whether the issue involves reporting errors, account registration, tax rate questions, or system-related concerns\r\n�\r\nProviding solutions:�Reviewing the employer UI Tax Account information in BEACON Portal, researching any discrepancies, and providing guidance to resolve issues while ensuring compliance with state unemployment insurance requirements.

\r\n\r\n\r\nRedirecting employers:

�Escalate or redirect the employers to the appropriate departments if the issue requires a higher level of review or falls under another specialized unit\r\n

MINIMUM QUALIFICATIONS

Experience:

Four years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs.\r\n

Notes:

\r\n1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience.\r\n

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants�who possess the following preferred qualification(s).�Include clear and specific information on your application regarding�your qualifications.�\r\n\r\n\r\n Experience with benefits review and determination\r\n Experience working with Microsoft Excel and Word\r\n Customer Service experience\r\n (6) months of experience processing claims.\r\n\r\n\r\n

SPECIAL REQUIREMENTS

Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment.\r\nAll candidates are subject to a background check against files maintained by the Division of�Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.\r\n

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date.�We will not consider information submitted after this date.�Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the�eligible (employment) list for at least one year.\r\nResumes�are acceptable as additional information only; however, the application must be completed in its entirety or it will be subject to rejection.\r\nAll information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.\r\nFor positions that require Bachelor/Master Degree etc:\r\nEducational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.\r\n

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.�It is important that you provide complete and accurate information on your application.�Please report all experience and education that is related to this position.\r\n•Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.\r\n

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.�\r\n\r\n\r\nLeave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.\r\n

FURTHER INSTRUCTIONS U.S.

�Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview).�Permanent State employees do not need to submit proof of Veterans' status.�\r\nIf you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via email to�shauna.adams@maryland.gov.�Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.\r\nPLEASE

DO NOT FAX OR EMAIL UNSOLICITED

DOCUMENTATION\r\nCompleted applications, required documentation, and any required addendums may be mailed to:\r\n

Maryland Department of Labor/Office of Administration\r\nAttn:

26-001150-0001/ (UI Professional I/SA)\r\n100 S. Charles Street\r\nBaltimore, MD 21201\r\nThe MD State Application Form can be found online\r\nMaryland Department of Labor is an equal opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.\r\n