Medical Assistant/Front Desk Coordinator

• PAY

IS NEGOTIABLE

• Compensation is dependent upon geographic region, education, and experience.

We are seeking a professional, compassionate, and detail-oriented Certified Medical Assistant / Front Desk Coordinator to join our integrated Med Spa and Psychiatric Mental Health practice . This dual-role position is essential in supporting both the clinical and administrative operations of the facility. The ideal candidate is comfortable working with diverse clients, maintains strict confidentiality, and has a passion for wellness and mental health.

Qualifications:

• Certified Medical Assistant
• Maryland (preferred not required)
• Obtain CPR, AED, and First Aid certification within 90 days of hire
• Must possess a current driver's license and be in good standing
• Demonstrate effective problem-solving skills and display excellent oral/written communication skills.
• Must be flexible to adjust to the needs of a fast-paced environment.
• Enthusiasm and excellent customer service skills.
• Enjoy working with people and making an impact.
• Excellent communication, listening and computer skills.
• Must be a team player.
• Detail-oriented and have the ability to multitask.
• Must be a self-starter.
• Physical ability
• Keen eyesight and visual spatial ability; able to work well with magnification
• Great dexterity and a steady hand
• Ability to engage in a consultative sales process
• Coachable and open to refining technique, even where prior experience is substantial.
• Must be able to lift, move, carry, pack/unpack heavy boxes.

Responsibilities:

• Hours vary between 7:00 AM and 7:00 PM, Monday through Saturday. Shifts are scheduled based on clinic operations and client needs. Flexibility is required.

•

Office Hours:

Monday, Tuesday, Thursday, Friday:

10:30 AM

• 7:00

PM Wednesday & Saturday:

8:00 AM

• 3:00 PM
• Collects patient information at intake.
• Use automated systems to expedite patient scheduling, pre-registration, check-in and check-out.
• Consistently and accurately coordinates appropriate patient visits between various departments according to departmental guidelines.
• Contacts insurance company via telephone according to department guidelines when necessary to obtain referrals/authorization etc. Accurately verifies referral and authorization information and enters into computer system according to departmental guidelines
• Collect all co-pays, coinsurances or outstanding balances at the time of service. Reconcile daily receipts for review. Informs patients of costs of care being provided, and guides them to appropriate resources for further information, or assistance.
• Assist with answering/triaging various in-basket tasks such as patient messages, appointment information and staff messages.
• Performs related and delegated tasks, which includes requests for prescription refills, taking and relaying messages and directing patient flow.
• Answers phones and provides routine information to callers. Sends medical questionnaire forms to patients to obtain missing information when necessary.
• Regularly inventory's office equipment and supplies and follows department guidelines regarding ordering
• Performs chart review prior to clinic visit to obtain historical data.
• Obtains and records in the electronic medical record system, medical history, chief complaint, and vital signs to include: temperature, pulse, respiration, blood pressure, weight and height. Obtains additional data from patient and significant other based on initial data collection. Reports abnormal findings to the provider in a timely manner.
• Assists patients to exam room and prepares patients for examination. Identifies patients with special needs.
• Assists practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment).
• Confirms and clarifies written orders prior to implementation of delegated tasks.
• Under clinical supervision, performs delegated procedures common to the specialty area in a safe, effective, and efficient manner according to Clinical Practice Policy and Procedures.
• Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks.
• Recognizes emergency situations and implements emergency procedures according to clinic guidelines.
• Identifies patient's need for additional information, and refers to appropriate healthcare resources. In close partnership with health care team, assures smooth and efficient patient flow and clinical operation.
• Problem solves obstacles to throughput process and notifies manager and patients of wait time. Identifies opportunities for performance improvement and provides input for the development of solutions.
• Orders, stocks, and maintains exam rooms and clinic areas with standard levels of supplies, linens, nourishment, forms and equipment.
• Performs preventative maintenance for clinical equipment to ensure proper performance. Reports findings to appropriate person or arranges for repairs as required.
• Ensures that soiled linen, needle containers and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines.
• Preparing and administering medications for patients as directed by physicians.
• Other duties as assigned

Pay:

$17.00

• $19.

00 per hour Ability to

Commute:

White Plains, MD 20695 (Required)

Work Location:

In person