Medical Practice Manager

Medical Practice Manager 4.0 4.0 out of 5 stars 1661 Airport Road, Hot Springs National Park, AR 71913 From $40,000 a year - Full-time Lake Hamilton Family Medicine / MedSpa 1661 26 reviews From $40,000 a year - Full-time Company Overview Join one of Arkansas' Best Places to Work! HealthStar Physicians of Hot Springs is a growing, physician-led healthcare organization committed to delivering exceptional, patient-centered care across the Greater Hot Springs community. Our system includes family medicine, pediatrics, behavioral health, walk-in care, hospital medicine, advanced diagnostics, and healthcare practice management services — all working together to improve the health and wellbeing of the patients we serve. At HealthStar, we believe great patient care starts with taking great care of our people. For more than 26 years, we've built a culture centered on teamwork, respect, growth, and support for our employees both professionally and personally. We know healthcare is demanding, and we are intentional about creating an environment where employees feel valued, empowered, and connected to a meaningful mission. When you join HealthStar, you become part of a team that is passionate about making a difference — for our patients, our communities, and each other. We believe exceptional patient experiences begin with a supported, engaged team. Our purpose moves us forward. Our people make it possible. Job Overview We are seeking a proactive and experienced Practice Manager to oversee day-to-day operations of Lake Hamilton Family Medicine, a high-volume primary care clinic, and MedSpa 1661, a growing medical aesthetics clinic. The ideal candidate is highly organized, detail-oriented, and capable of leading cross-functional teams in two unique healthcare environments. This role is key to ensuring operational efficiency, exceptional patient experience, staff accountability, and financial performance. Responsibilities Operational Oversight Lead daily operations of both Lake Hamilton Family Medicine and MedSpa 1661. Staff Management Hire, train, and evaluate staff across clinical and non-clinical departments. Maintain staffing schedules, oversee timekeeping, and manage leave requests. Conduct regular team meetings, performance reviews, and coaching sessions. Patient Experience & Quality Ensure superior patient experience through timely communication, low wait times, and clear processes. Respond to patient concerns with professionalism and resolve complaints promptly. Oversee compliance with HIPAA, OSHA, and internal quality standards. Financial & Business Support Monitor and improve revenue cycle performance (collections, A/R, co-payments, point-of-sale). Track supply ordering and inventory for both clinical and aesthetic products. Collaborate with billing and business office to ensure revenue cycle processes are followed. Compliance & Reporting Maintain compliance with corporate policies and external regulations. Ensure timely completion of documentation, compliance training, and staff certifications. Provide performance metrics to executive leadership. Marketing & Growth Ensure all providers are up to date on new services and product offerings. Monitor patient reviews and engagement across platforms like Boulevard and social media outlets. Ensure consistent workflow, scheduling, and staffing across both locations. Collaborate with providers and team leads to address patient flow issues and improve service delivery. Qualifications 3+ years of practice management experience in a healthcare or medical spa setting Strong leadership and team-building skills Working knowledge of AthenaOne and Boulevard preferred Excellent verbal and written communication skills High-level problem-solving and multitasking abilities Familiarity with HIPAA, OSHA, and healthcare compliance regulations

Preferred Traits:

Calm under pressure, diplomatic, and professional in appearance and demeanor Passion for both wellness and aesthetics Comfortable managing both fast-paced clinical and client-facing med spa environments

Work Hours & Compensation:

Full-time, Monday-Friday with occasional evening/weekend responsibilities for events or staff support Comprehensive benefit package with competitive salary based on experience Compensation based on experience.

EOE Statement:

HealthStar Physicians does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, citizenship, veteran status or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, HealthStar Physicians complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pay:

From $40,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Application Question(s): Which EMR or scheduling systems have you used? This position requires frequent interaction with patients, including upset or frustrated patients. Are you comfortable handling those situations professionally? Describe a time you had to handle a difficult customer, patient, or coworker. What did you do? Why are you interested in this position with HealthStar? Are you willing to complete a background check and drug screen as part of the hiring process?

Experience:

healthcare practice management: 3 years (Preferred)

Work Location:

In person