Medical Receptionist

We are looking for a Medical Receptionist to support a busy patient-facing office in Cortland, New York. This Long-term Contract position is ideal for someone who enjoys creating a welcoming experience, managing front-desk operations, and helping patients navigate scheduling, insurance, and payment questions. The person in this role will serve as an important point of contact for patients while keeping administrative processes organized, accurate, and compliant.

Responsibilities:

• Coordinate incoming and outgoing patient communications, turning inquiries into scheduled visits and addressing questions related to upcoming appointments and charges.
• Confirm insurance details, prepare required documentation, and help ensure hearing devices and related services are ready according to appointment timelines.
• Maintain patient records and account information with a high level of confidentiality while following healthcare regulations and office standards.
• Carry out reminder and confirmation outreach before visits to improve attendance and provide a prompt, courteous experience for every patient interaction.
• Review service fees, explain coverage and payment choices, and arrange additional visits or outpatient appointments when continued care is needed.
• Support office performance goals by following quality-focused practices and encouraging satisfied patients to share referrals.
• Partner closely with colleagues to keep daily operations running smoothly while demonstrating respect and strong workplace conduct in all interactions.
• Build productive working relationships with outside service partners, assist with supply and product tracking, and communicate effectively with vendors.
• Take part in ongoing learning through meetings, training sessions, and development activities to stay current on procedures and best practices.