Medical Receptionist- Pediatric Primary Care

ABOUT US

Frederick County Pediatrics (FCP) is a small but comprehensive pediatric medical practice with integrated behavioral health services. Our focus is individualized, quality care. We encourage family engagement, education, and preventative care. As the face and voice of our primary care practice, you will ensure patients feel welcome during their visit, as well as manage a variety of administrative duties.

ESSENTIAL JOB RESPONSIBILITIES

Greets patients and families in a friendly manner. Interacts with patients and coworkers with a professional and pleasant approach. Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of the practice. Adheres to the HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement. Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. Check patients in verifying demographics and insurance. Directs patients to proper exam/treatment room. Utilizes electronic health record (eClinicalWorks) for tasks assigned. Evaluates daily schedules to accommodate patient flow and minimize missed appointments. Handles patient calls and effectively manages schedule. Completes referrals and authorizations as needed. Checks patients out and schedules appointments as indicated by practice and provider guidelines. Collects co-pays and patient payments. Maintains patient accounts by obtaining, recording, and updating personal and financial information. Performs other tasks as assigned.

SKILLS TO BE MAINTAINED

Excellent verbal and written communication. Excellent multi-tasking and time management skills. A high level of organizational skills. Ability to exercise a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives. Ability to establish and maintain effective working relationships with patients, medical and administrative staff. Ability to work well independently and be detail-oriented but also interact well with a team. Ability to understand and carry out written and oral instructions. Proficiency in relevant computer hardware and software, as well as EMR systems, and other standard medical office equipment.

JOB REQUIREMENTS

High school diploma required Two years or more of experience as medical receptionist preferred Previous experience with eClinicalWorks EMR preferred Previous experience with Microsoft Office software preferred Demonstrated excellent customer service and communication skills All staff are fully vaccinated, including seasonal flu

WORK ENVIRONMENT AND CONDITIONS

Fast paced, deadline-oriented office environment

MENTAL/PHYSICAL REQUIREMENTS

Involves sitting for long periods of time and working in a fast-paced office environment.

Job Type:

Full-time Pay:

$19.00 - $21.00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person