Member Associate II

About Us Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support. At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org . About the Role Kitsap Credit Union is looking for a Member Associate II to work out of our South Kitsap Branch in Port Orchard, WA. This position is responsible for creating exceptional member experience while processing transactions, as well as offering and demonstrating all-digital, remote and self-service options.

Quick Facts Reports to:

Branch Manager Employment Type:

Full-time, hourly, non-exempt, in-person

Salary Range:

$21.48

• $25 an hour depending on experience

Bonus Target:

5% of base pay potential incentive bonus if the credit union hits its goals

Working Hours:

Monday

• Friday 9AM
• 5PM, Sat 9am
• 1pm

Grade:

5

BC Industry:

Banking Job Functions:

Tellering, Teller, Banker, Banking, Member Representative Essential Duties and Responsibilities

• Assist members with their financial needs and transactions. Identify, develop, and refer business relationships to build market position
• Educate and introduce current and new members to new products and services and assist in self-service options
• Foster and maintain constructive member relationships
• Review and maintain knowledge of products,
• Understand and recommend products and services based on the member's needs
• Participate in sales and community events to contribute to branch and credit union goals
• Use effective sales techniques that result in a positive member experience and meet or exceed sales goals
• Maintain knowledge and adhere to operational, regulatory, security, and compliance standards
• Accepts and processes all financial transactions accurately
• Maintains responsibility and follows proper balancing procedures
• Promote and effectively demonstrate digital, remote and self-serve options, with continual education as new products and digital services are introduced
• Proactively generate new memberships through branch sales activities

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High school diploma or GED required
• 6 month Financial Institution experience
• 6 Months Cash handling, customer service and/or retail sales experience

SUPERVISORY STATUS

These positions do not supervise others.

WORKING CONDITIONS

This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:

• Must be able to work Saturdays and extended business hours
• Ability to work in-person at Branches throughout Kitsap, Mason, and Pierce County
• Must be able to remain in a stationary position for a minimum of 75% of the time
• Constantly operates a computer and other office productivity machines
• The person in this position frequently communicates with peers, supervisors, vendors and employees to exchange accurate information and answer questions
• Works in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditions

EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION STATEMENT

Kitsap Credit Union is firmly committed to equality of opportunity for all employees and applicants for employment in accordance with applicable Equal Employment Opportunity/Affirmative Action laws, directives, and legislation.

Our Values Integrity:

We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.

Responsibility:

We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.

Collaboration:

We believe in the power of a diverse group of people working together to achieve a united outcome.

Authenticity:

We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day. What We Offer Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family's lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable.

Some of our benefits include:

Careers | Kitsap Credit Union (kitsapcu.org) Free onsite parking Annual time off and sick time accrued 11 Paid holidays 1 Personal floating day Medical, Dental, Vision, Short

• and Long-term Disability, Life and AD&D Insurance Employee Assistance Program Choose from a PPO medical plan or a High Deductible with a Health Savings Account 3% KCU funded Safe Harbor Contribution to your 401K KCU will match up to 2% of your 401K contributions All 401K contributions are 100% vested Potential annual incentive in all roles within Kitsap Credit Union Tuition reimbursement 8 hours of paid volunteer time off Discounts on KCU's products and services Enjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employee We believe in the power of belonging•it's in our DNA as a not-for-profit, member-owned cooperative.

Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career. We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can't happen without great employees.

• Employment is contingent upon satisfactory background check. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status.
• #BRN Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.