Member Customer Service, Benefit Value Advisor

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

• Job Summary
• Being a compassionate and dedicated advocate for the member to demonstrate a concierge attitude when assisting members with maximizing their benefits.

Navigating the healthcare system and reaching their optimal health. Responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Conducting research. Spending approximately 90 of the scheduled time on the phone according to business need.

• This role will have onsite training in Richardson and training cannot be done remotely.

• JOB REQUIREMENTS

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians.
• Expertise and ability to successfully execute concierge level service for all members.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Data entry and/or typing experience.
• Interpersonal, verbal, and written communication skills and independent decision-making skills.
• Analytical and organizational skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
• Web and PC proficiency.

PREFERRED JOB REQUIREMENTS

• 6 months customer service experience in a health care or health insurance environment.
• 6 months data entry experience in an office environment.
• Knowledge with health benefit plans and the insurance industry.
• Experience working with additional offerings (

Ex:

CDHP, Medicare, Wellness, Care and Condition Management).

• Knowledge of medical terminology and anatomy.
• This role will have onsite training in Richardson and then is expected to be a remote role (work from home) after 6-10 weeks. The starting pay will be $23.50/hour. And the schedule will be Monday - Friday falling anywhere within 8am-6pm CST.
• Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

• Pay Transparency Statement:

• At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work.

From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards . The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

• HCSC Employment Statement:

• We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

• Base Pay Range
• $17.75 - $28.39 Exact compensation may vary based on skills, experience, and location.
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• For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families.

As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren't afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you'll have to improve health care delivery in an open, collaborative environment. HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants. If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only

• requests for accommodations in the application process
• will be returned.

All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions. Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas, Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association © Copyright 2025 Health Care Service Corporation. All Rights Reserved.