Member Experience - STRONG Garwood

Member Experience

• STRONG Garwood 406 South Ave, Garwood, NJ 07027 From $18 an hour
• Part-time, Full-time From $18 an hour

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Part-time, Full-time Member Experience Position Overview:

This is not a JOB. This is an opportunity, a lifestyle, a vital role. As the Member Experience Associate at STRONG Pilates, your success will be measured by a combination of sales achievements and client satisfaction metrics! You will be at the forefront of our mission to transform lives. You will ensure that every member has an exceptional and personalized experience from the moment they walk through the doors. This position blends sales, customer service, and operational tasks, making it perfect for someone who is passionate about health, wellness, and client satisfaction.

Key Responsibilities:

Sales & Membership:

Assist clients with purchasing packages and memberships.

Member Engagement:

Greet and welcome clients, ensuring they feel comfortable and informed about our services

Booking & Scheduling:

Manage client appointments, ensuring optimal scheduling of classes. Handle any changes or cancellations with professionalism.

Service Excellence:

Maintain a deep understanding of our class offerings, benefits, and workouts. Offer informed recommendations based on client inquiries.

Operational Support:

Help maintain the cleanliness and organization of the studio, including preparation of compresses and restocking of amenities.

Feedback & Improvement:

Collect and relay member feedback to continuously improve the member experience. Participate in team meetings to discuss member insights.

Community Engagement:

Assist in organizing and executing events, workshops, and partnerships that promote STRONG in the local community.

• Support for

Events:

Assist in setting up and breaking down spaces for special events, ensuring a clean and organized environment throughout.

• Other duties as assigned and needed to support the overall business & team success.

Qualifications:

• Previous experience in a Sales role or customer service, preferably in the wellness or hospitality industry.
• Strong interpersonal and communication skills, with a passion for health and wellness.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficiency in booking and scheduling software is a plus.
• Flexibility to work weekends and evenings as needed. How your impact and success is measured:
• Member satisfaction & retention
• Sales performance
• Operational efficiency
• Engagement & Initiative
• Professional Development
• Achieving these metrics successfully for a calendar year will open growth opportunities.

What We Offer:

• Competitive hourly wage, with potential for bonuses based on membership sales.
• Complimentary access to STRONG and SWTHZ.
• Opportunities for professional growth within a rapidly expanding company.
• Be part of an innovative fitness community focused on improving lives.

Job Types:

Full-time, Part-time Pay:

$18.00 per hour + Commission Expected hours: 20

• 40 per week

Work Location:

In person, 406 South Ave, Garwood NJ.

Benefits:

• Flexible schedule
• Employee discount
• Complimentary access to STRONG Pilates and SWTHZ.

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift Application Question(s):
• Are you able to work weekends?
• Can you work during any of the hours 6am
• 9pm?

If you are ready to JOIN a team dedicated to transforming lives, we would love to hear from you! Please submit your resume detailing your experience and passion for fitness.

About StriveWell:

StriveWell is an investor and operator focused on building and growing innovative franchise brands in the health, wellness, and fitness sectors. StriveWell's mission is to deliver fitness and recovery brands that empower individuals to prioritize recovery and longevity. With SweatHouz (SWTHZ) and STRONG Pilates as its cornerstone brands, StriveWell is taking a central role in transforming wellness culture. StriveWell's mission is "rooted in community, recovery, and longevity," focusing on "brands that go beyond fitness. Brands that redefine what it means to care for the body, mind, and spirit."

Job Types:

Full-time, Part-time Pay:

From $18.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person