Member Services Rep (PT Temporary)

Member Services Representative (Part-Time Temporary)

Schedule:

Monday-Friday, 11:00 AM - 3:30 PM (30-minute lunch included)

Location:

Orlando Position Overview We are seeking a professional and customer-focused Member Services Representative to support a busy call center environment on a temporary part-time basis. This role is ideal for someone with strong communication skills, excellent attention to detail, and experience handling high-volume customer interactions. The ideal candidate is comfortable working with online databases, Excel, and multi-line phone systems while providing exceptional customer service in a fast-paced environment. Key Responsibilities Answer incoming phone calls and provide timely, professional customer support Respond to customer inquiries via phone, email, and chat Maintain accurate customer and membership records Assist customers with account questions, payments, forms, and general service requests Navigate online databases and Excel efficiently Direct calls and inquiries to appropriate departments when necessary Process forms, payments, and service requests accurately Support retail/store-related duties as needed, including inventory and payment handling Maintain professionalism and composure while managing high call volumes Participate in training sessions, meetings, and cross-functional support activities Collaborate with team members to ensure excellent customer experience Assist with additional administrative and operational duties as assigned Qualifications Minimum of 5 years of customer service experience preferred Strong computer skills, including proficiency with Excel and online systems Ability to type at least 40 WPM Excellent written and verbal communication skills Strong multitasking, organizational, and problem-solving abilities Professional and courteous phone etiquette Detail-oriented with the ability to maintain accuracy under pressure Dependable with strong attendance and punctuality Ability to work collaboratively in a team environment Bilingual skills are a plus Ability to adapt quickly to changing priorities and procedures Ability to lift up to 25 lbs. occasionally What Success Looks Like Successful candidates in this role will: Deliver outstanding customer service with professionalism and efficiency Maintain strong attendance and punctuality Accurately process customer requests and documentation Effectively manage high call volumes while maintaining quality standards Demonstrate initiative, teamwork, and adaptability Handle challenging situations with patience and professionalism Contribute positively to team goals and overall operations Preferred Skills Experience in call center or member services environments Strong conflict resolution and active listening skills Ability to learn new systems and processes quickly Professional presentation and communication abilities Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:

//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.