Membership Assistant- Private Country Club

The Membership Assistant creates a first impression of the Club to members and guests. This position requires a professional appearance and exceptional communication skills with the ability to multi-task. Responsible for creating an atmosphere of cordiality and warmth between the Club and its members. Responsible for ensuring that members and guests are served in a prompt, efficient, and pleasant manner. Greets each member by name.

DUTIES AND FUNCTIONS

First point of contact for answering the main phone line at the Concierge desk and email inquiries and responses. Fulfill Member requests (walk-ins/phone requests): Activate and issue Fobs; track applicable charges. Create and issue Membership cards.

Family Charge Privilege:

track and create packets, cards, and accounts. Issue and apply member car decals and create temporary car decals. Acts as a Gate Keeper for the Administrative offices. Assist with reciprocal membership maintenance. Create new member welcome packets and bags. Maintain an open line of communication between the Club and the members, allowing for observations and suggestions to be heard and passed on to the appropriate department manager. Assist members with website and app login credentials. Assist with Membership Projects. Assist with Club's Needs, such as Member Requests and Reservations Act as a liaison between Members and any department necessary. Any other duties as assigned upon more training. Follows all club rules and regulations. Be knowledgeable of club information and activities. Upon request, assists with special member events.

QUALIFICATIONS

Minimum 1-2 years' experience in a similar position. Two (2) years of college preferred. Able to work flexible office hours. It may include some holidays. Strong Customer Service aptitude and willingness to go the extra mile to satisfy members. Professional presentation always. Attention to detail. Excellent Organizational Skills. Strong Communication Skills. Proficient Computer skills - Microsoft Office, Outlook, and Excel. Understand Large Language i.e. Chat GPT. This is a Full-Time role- 5 days per week: Monday-Friday.

Benefits:

Free Lunch Provided:

Fuel up for success.

Holiday Bonus:

Celebrate the season with an extra boost (after 90 days)

Referral Bonuses:

Share the love and earn rewards.

Scholarship Opportunities:

Invest in your education.

Holiday Pay:

Because your time matters.

Partial Uniforms:

Look sharp while representing our club. 401k

Employer Matching:

Secure your financial future.