Human Services Supervisor-Eligibility

Job ID:

15069082

Job Location:

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Job Title:

Human Services Supervisor-Eligibility

Work Type:

Work Days:

Work Vary:

No ,

Shift:

First (Day),

Hours Per Week:

40,

Work Type:

Regular Salary Offered:

Unspecified

Benefits:

Unspecified.

Physical Required:

Unspecified

Drug Testing Required:

Unspecified

Education Required:

Experience Required:

Unspecified Required Skills:

See Job Description section for any required skills.

Job Description:

Department:

Health and Human Services Location:

Meeker County Government Center Salary:

$69,555.20 - $93,475.20 a year

Open Date:

5/8/2026

Close Date:

5/29/2026

Description:

Close Date:

May 29, 2026 Submit cover letter and resume with online application. Job Description The third level of the Human Services Support Series is responsible for administering a defined human services function, process or service that directly supports the day-to-day operations of the human services of the County. Responsibilities may include supervising staff; identifying and proposing operational modifications; preparing and monitoring an assigned budget; assigning and reviewing work of support staff; scheduling support staff; and establishing and enforcing work procedures and processes. Job Responsibilities

ESSENTIAL DUTIES

Champions an inclusive, supportive, and growth-oriented team culture by recognizing the unique value of each staff member, encouraging professional authenticity, and reinforcing shared responsibility for client and community outcomes. Promotes respectful consultation, timely and consistent support, and a learning environment where staff feel safe to grow, innovate, and view mistakes as opportunities for development. Fosters an agency culture rooted in mutual respect, equity, and alignment with the organization's mission and vision. Leads and supports a designated unit by fostering a collaborative, accountable, and mission-aligned work environment. Responsibilities include assigning and guiding work priorities, providing ongoing coaching and performance feedback, ensuring staff development, and making recommendations related to hiring, discipline, and retention decisions. Facilitates both onboarding and continuous growth within their unit, ensuring new employees are equipped with the tools, knowledge, and support necessary to succeed. Designs and maintains unit specific training systems, supports continuous learning, and champions consistent, equitable access to professional development. Oversees daily operations of programs and services within the unit, ensuring they are delivered effectively, equitably, and in compliance with federal, state, and local regulations. Actively monitors quality, evaluates workflows, identifies opportunities for improvement, and adapts practices to meet evolving client and community needs. Guides resource planning and fiscal stewardship by contributing to the preparation, monitoring, and management of unit budgets. Analyzes financial and operational data to inform decisions, recommend resource allocations, and ensure fiscal responsibility. Builds and maintains collaborative partnerships with internal teams, external agencies, and community stakeholders. Represents the unit and agency in meetings, workgroups, and committees; resolves escalated concerns; and supports planning and coordination of services and strategic initiatives. Engages in cross-functional leadership by serving on internal and external committees, participating in agency strategic planning efforts, and responding to client complaints or system-level concerns with professionalism, empathy, and collaborative problem-solving. Ensures data-informed practice by reviewing and interpreting documentation, reports, and performance metrics. Oversees accurate and timely recordkeeping and reporting; uses data to guide decision-making, assess impact, and ensure compliance with applicable standards and agency policies. Serves as a trusted resource and liaison for internal partners at all levels, including peer supervisors, the Deputy Director, and Director, offering operational guidance, interpreting policies, and helping resolve complex service, procedural, or systems-based problems or questions that arise across units. Promotes a unified and professional agency culture through transparent communication, ethical leadership, and modeling of inclusivity and equity. Supports agency-wide communication strategies, chairs support team meetings, and facilitates knowledge sharing across units. Champions a culture of continuous improvement by encouraging innovation, supporting staff engagement, and aligning unit practices with agency values and strategic goals. Provides leadership and oversight of the eligibility unit, ensuring equitable access to public assistance programs such as SNAP, MFIP, CCAP, Health Care, and General Assistance. Builds a supportive, accountable team culture by providing coaching, performance feedback, and individualized professional development aligned with agency values and policy expectations. Guides operational excellence by planning, coordinating, and evaluating the day-to-day delivery of eligibility services. Ensures consistency and compliance by interpreting DHS bulletins and announcements, implementing timely policy updates, and facilitating structured communication and training across the unit. Leads with a quality and compliance mindset, conducting routine case reviews, managing program audits (e.g., SNAP Management Evaluation), coordinating appeal responses, and preparing corrective action plans. Supports accuracy, integrity, and compliance with federal, state, and local regulations, while also mentoring staff through the complexity of program guidelines. Coordinates and delivers training strategies that support new employee onboarding, continued learning, and implementation of policy or systems changes. Develops training paths, facilitates in-service sessions, and ensures staff have the knowledge and confidence to manage their caseloads accurately and compassionately. Serves as a technical and strategic resource to staff, leadership, and partner professionals. Offers policy and procedural consultation across the agency and coordinates resolution of complex eligibility issues involving appeals, fraud referrals, Managed Care issues, or interagency disputes. Oversees program-specific financial planning and resource management, including the development and execution of the MFIP Biennial Service Agreement, CCAP Fund Plan, and Health Care Access Plan. Monitors Emergency Assistance and other allocations to ensure responsible use of program funds in alignment with client needs and fiscal guidelines. Acts as a key liaison for data privacy, information security, and state systems access. Manages data security audits, serves as the County's Security Liaison for key eligibility systems, and ensures responsible handling of sensitive information across unit operations. Coordinates estate recovery processes to ensure compliance, continuity, and appropriate recapture of funds. Develops internal procedures, prepares and processes legal documentation, and maintains clear, accessible records in collaboration with legal partners and families. Supports agency adaptability and service continuity by providing direct casework coverage during staff transitions, training periods, or emergent caseload needs. Maintains expertise in eligibility program functions and serves as a hands-on leader when needed. Champions a client-centered and equity-driven approach to eligibility work by promoting respectful service delivery, identifying gaps in access or process, and recommending changes to improve client experience, program efficiency, and outcome equity. Performs other duties as assigned in support of the agency's mission and client-centered service delivery. Education and/or Experience

TRAINING AND EXPERIENCE REQUIREMENTS

Associate's degree or two-year technical certificate in Social Work or related field and three years related experience, or an equivalent combination of education and experience.

KNOWLEDGE REQUIREMENTS

• Supervisory principles and practices;
• Case management principles and techniques;
• Problem solving techniques;
• Community resources;
• Customer service principles;
• Computers and related software applications.
• Applicable federal, state and local laws, codes, regulations;
• Specialized equipment relevant to area of assignment;
• Modern office technology.

SKILL REQUIREMENTS

• Monitoring and evaluating subordinates;
• Delegating and prioritizing work;
• Providing customer service;
• Providing case management services;
• Preparing reports;
• Using computers and related software applications;
• Interpreting and applying applicable laws, codes, regulations and standards;
• Utilizing a computer and relevant software applications;
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.

PHYSICAL REQUIREMENTS

Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

Sedentary Work:

Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally. Incumbents may be exposed to environmental conditions, such as, challenging behaviors, imminent danger, and threatening environments; incumbents may also be expected to travel to external locations/organizations. Additional Information 2026 Salary Information

GRADE LEVEL

UC42

Annual Salary Range:

$69,555.20 - $93,475.20 In addition to competitive starting wages that are based on experience and education Meeker County also offers the following benefits:

• 24-hour vacation bank upon hire for FT employees pro-rated for PT employees
• Paid vacation and sick leave
• 12 Paid holidays
• Retirement pension through MN PERA
• Student Loan Assistance Program
• Tuition Reimbursement
• Employment with Meeker County qualifies for Public Service Loan Forgiveness
• Employee Referral Program
• Employee Recognition Program
• $20,000 Basic Life Insurance at no-cost to eligible employees
• County contribution towards Health Savings Accounts
• Medical Insurance
• Spending Accounts (HSA, VEBA & FSA)
• Dental Insurance
• Life Insurance
• Short Term Disability
• Long Term Disability
• Vision Insurance
• Group Accident, Critical Illness & Hospital
• Employee Assistance Program For detailed information about Meeker County Employee Benefits, please go to our website: https://www.

hrconnection.com/default.aspx?u=MeekerCounty&p=Meeker1 Meeker County is an

Equal Opportunity Employer Exempt :

No Type :

FT Employee Department :

Health and Human Services Location :

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