Mobile Repair Technician

Mobile Repair Technician Confidential Staten Island, NY Job Details Full-time From $18 an hour 7 hours ago Qualifications Computer hardware Customer support ticket management Cross-functional communication Mobile devices Full Job Description Overview Join our dynamic team as a Mobile Device Expert and become a vital part of delivering exceptional technical support and innovative solutions for mobile devices and related IT infrastructure. In this role, you will leverage your expertise to troubleshoot, manage, and optimize a wide range of mobile devices, ensuring seamless connectivity and top-tier user experiences. Your proactive approach and technical acumen will drive efficiency, security, and customer satisfaction in a fast-paced environment committed to technological excellence. Responsibilities Provide comprehensive technical support for mobile devices, including smartphones, tablets, and associated peripherals. Troubleshoot software issues across various operating systems such as iOS and Android, ensuring quick resolution and minimal downtime. Manage computer systems and networks that support mobile device operations, including LAN, VPN, firewall configurations, and network administration. Assist with computer management tasks like software deployment using

SCCM, GPO

configuration, and hardware maintenance to optimize device performance. Support IT infrastructure components such as Windows Server environments, Active Directory, DNS, TCP/IP protocols, and Linux-based systems. Utilize tools like ServiceNow, Jira, BMC Remedy for incident tracking and help desk management to ensure efficient issue resolution. Collaborate with cross-functional teams on projects involving macOS systems, Microsoft Office applications, and enterprise network setups like Meraki or Cisco networking equipment. Conduct analysis of system logs and network traffic to identify potential issues or security vulnerabilities related to mobile devices or IT infrastructure. Maintain detailed documentation of procedures, configurations, and troubleshooting steps to enhance team knowledge base. Requirements Proven experience in technical support roles specializing in mobile devices and desktop support environments. Strong knowledge of software troubleshooting across multiple operating systems including Windows, macOS, Linux, and mobile platforms. Familiarity with computer management tools such as

SCCM, GPO

policies, Active Directory administration, and Windows Server environments. Hands-on experience with network administration concepts including LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls (e.g., Meraki), and TCP troubleshooting. Proficiency with help desk ticketing systems like ServiceNow or BMC Remedy along with project management tools such as Jira. Excellent communication skills with the ability to explain technical concepts clearly to non-technical users. Strong analysis skills for diagnosing hardware/software issues rapidly and accurately. Ability to work independently or collaboratively in a fast-paced environment while maintaining attention to detail. Join us to empower users through innovative mobile solutions while advancing your career in a vibrant tech-driven organization!

Pay:

From $18.00 per hour

Work Location:

In person