Mobile Tire Service Router

Mobile Tire Service Router Tesla Motors, Inc. paid holidays, flex time, 401(k) United States, Massachusetts, Dedham 840 Providence Highway (Show on map) May 11, 2026
What to Expect
Tesla is in search of a Mobile Service Roadside Router tooptimizeroadside response, reducing tows to Service for on-site resolutions and ensuring a seamless Tesla customer experience. Weseekhighly motivatedindividualsadept at managing customerinteractions infast-paced environments with precision and speed. As a key member of our Mobile Service Advisor team,you'llstrategically position technicians and streamline workloads, acting as a crucial link between the Roadside Support Team and the Mobile Service Team. Ideal candidates bring experience in emergency dispatching or high-level customer service, thriving in a dynamic team environment. Your collaboration with our Customer Support Team, Roadside Assistance Team, and Mobile Service Teams will contributeto lasting customer loyalty and thefulfillment ofTesla's missionto accelerate the world's transition to sustainable energy. What You'll Do
Oversee roadside response operations in an assigned geographic, multi-market area
Manage customer expectationsregardingresponse times andprovidedservices
Maintain high-level verbal and written communication with the Mobile Tire and Roadside Support Teams
Employ creative and proactive approaches to resolve customer flat tire events and other roadside concerns,utilizingavailable resources
Collaborate with the local Parts Team tounderstandinventory levels and locations
Strategically stage and schedule the fleet to ensure efficient responses to both roadside requests and scheduled jobs throughout the day
Accurately manage job information and requests in the Dispatch Operations System and CRM What You'll Bring
Minimum 2 years of relevant work experience in roadside or fleet dispatching, or in a service advisor role
Demonstrated experience handling customers in fast-paced environments
Excellent written and verbal communication skills
High levelofadaptabilityand the ability to effectively prioritize andmaintaina flexible schedule to accommodate customer needs
Proficient in Dispatch Management Systems and MS Office Suite
Strong understanding of basic automotive knowledge related to chassis, wheel, and tire repair/replacement
Willingnessto learn new automotive technologies, cross-collaborate with neighboring markets, andmaintainpositive working relationships in a team-based environment Compensation and Benefits
Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program