Motor Vehicle Customer Service Representative 1 (12-5403)

Motor Vehicle Customer Service Representative 1 (12-5403) Salary $20.82 Hourly Location Ketchikan, AK Job Type Full Time Job Number 53951 Department Administration Division Motor Vehicles Opening Date 05/21/2026 Closing Date 6/4/2026 5:00 PM Alaska Position Open To Alaska Residents Only Bargaining Unit General Government Range 10 Description Benefits Job Description This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. What You Will Be Doing Work as part of the fast-paced DMV Public Service team examining documentation presented in order to issue multiple types of identification documents as well as titles and registrations. This position requires thorough attention to detail and problem solving, reviewing and explaining driving privileges and regulations. The MVCSR I will interact directly with the public often times explaining policies, statutes, and regulations. In addition to in-person work, this position does some online processing of other types of work and may field questions from the public over the phone. Our Organization, Mission, and Culture The Division of Motor Vehicles (DMV) is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are:

ABILITY:

We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting the overall safe operation of drivers and vehicles in communities throughout the last frontier.

CUSTOMER FOCUSED

We navigate the path to "yes" by engaging with an empathetic mindset, adaptive interpersonal skills, and a variety of intuitive processes to fully support the needs of our diverse communities.

PASSIONATE PEOPLE

We have a positive attitude, the ability to learn and grow, are self-motivated, service-oriented, inquisitive, observant, and demonstrate accountability and teamwork.

EXPERTISE

SME is Me! We are a solutions-oriented organization of Subject Matter Experts that provide accurate and efficient service to our communities.

CHAMPIONS OF CHANGE

We embrace revolutionary innovations to boldly advance DMV solutions into the future. The Benefits of Joining Our Team There are opportunities for career advancement within DMV such as a Motor Vehicle Customer Service Representative 2/3 who works alongside the management team. Office Manager 1 who works alongside Office Manager 2. This position has great benefits, including a retirement plan, an extensive health insurance package, and ample paid time off! We offer amazing benefits such as a casual office atmosphere, ample vacation time, excellent health benefits, and an exceptional employee assistance program that offers a variety of programs and tools to help promote an employee's wellness and health In addition to these amazing benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. DMV's diverse job duties aids in developing communication, analyitical and problem solving skills while getting the opportinity to help the great people in the State of Alaska. The Working Environment You Can Expect The position is located at the Ketchikan DMV Office, conveniently situated in the lobby of the State Office Building in downtown Ketchikan. This role operates from a dedicated workstation in the public service area, serving as an important point of contact for residents throughout Ketchikan and surrounding Southeast Alaska communities. This position offers a consistent schedule of 8:30 a.m. to 4:30 p.m., Monday through Friday, along with opportunities for overtime. While the office environment encourages independence and self-direction, employees are supported through regular collaboration with DMV team members across Alaska, creating strong connections and shared support among offices statewide. The workspace is professional, comfortable, and welcoming, with reasonable flexibility to personalize your workstation and create an organized environment that reflects your style while maintaining excellent customer service standards. Working at the Ketchikan DMV provides a unique opportunity to serve a vibrant coastal community and the surrounding island communities of Southeast Alaska. The office plays an essential role in delivering critical services including driver licensing, REAL ID issuance, vehicle registration, titles, and identification services for residents who may otherwise have limited access to state resources. Employees in this role often find a strong sense of purpose in helping community members navigate important life events and transportation needs. The position combines independence, responsibility, and meaningful public service, making it an excellent fit for someone who values both autonomy and community connection in a dynamic Southeast Alaska setting. Who We Are Looking For We are interested in candidates who possess some or all of the following position specific competencies:

Customer Service:

Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Analytical Thinking/Problem Solving:

uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary.

Approachability:

Is easy to meet and communicate with, accessible, and friendly. Is a good listener and builds rapport with leadership, peers, and clients. Is warm, pleasant, and gracious; sensitive to and patient with the interpersonal anxieties of others; spends the extra effort to put others at ease.

Accountability:

Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Comply with established control systems and rules.

Integrity:

Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy. Minimum Qualifications Six months of employment experience that included cash handling and working directly with clients or customers. Examples of qualifying experience include such work as sales cashier, bank teller, food service wait staff or cashier, and so on. OR Six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems.

Substitution:

Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)

Special Note:

A background check of criminal justice information will be conducted upon initial employment. Additional Required Information Please read the below information carefully. This applies to your application submission.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

Please be sure to check our residency definition to determine if you qualify. At time of interview , please be prepared to provide Three Professional References ALVIN Requires the use of Alaska License and Vehicle Information Network (ALVIN), which includes passing a background investigation including fingerprinting will be conducted.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

NOTE:

Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

APPLICATION NOTICE

You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/ EEO

STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in

Juneau or TTY:

Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer. NOTICE If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword .

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov. For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword Contact Information Megan Brown Office Manger 2

Phone:

907-269-5558 megan.brown@alaska.gov Careers with the State of Alaska offer MANY benefits The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work. For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits . (Please note this video is specifically designed for new State Employees.) Insurance Benefits Health insurance, which includes employer contributions toward medical/vision/dental The following employee groups are under AlaskaCare Benefits administered by the

State:

See https://drb.alaska.gov/help/plans.html for additional information. AVTEC Confidential Correctional Officers Marine Engineers Mt. Edgecumbe Teachers Supervisory Unlicensed Vessel Personnel/Inland Boatman's Union Exempt employees (not covered by collective bargaining) The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. General Government Labor, Trades and Crafts Public Safety Employees Association Masters, Mates & Pilots Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit) Optional Insurance Benefits Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents) Long-term and short-term disability Accidental Death and Dismemberment Long-term care (self and eligible family members) Supplemental Survivor Benefits Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses Retirement Benefits Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) Matching employer contribution into a defined contribution program (new employees) Employer contribution into a defined benefit or defined contribution program (current employees) Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security Option to enroll in the

Alaska Deferred Compensation Program Note:

The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options See https://drb.alaska.gov/retiree/ for additional information Paid Leave & Other Benefits Personal leave with an accrual rate increase based on time served Twelve (12) paid holidays a year Employer State of Alaska Address PO Box 110201 Juneau, Alaska, 99811 Phone (800) 587-0430 (Statewide toll-free number) (907) 465-4095 (Juneau and out-of-state callers) Website http://workplace.alaska.gov/