Motorclothes Manager

Motorclothes Manager MRM Motors Inc. Dimondale, MI Job Details Full-time 1 day ago Qualifications Database systems POS systems Dealership experience Full Job Description Apparel & Licensing (A&L) - Manager Position Data Job Title…………………. Apparel & Licensing Sales Manager Department…………… Apparel & Licensing Supervisor……………… General Manager and Principal Summary Description Oversees the strategic and daily operations of the Apparel & Licensing (A&L) Department. This includes managing the sales process, customer experience, business plans, inventory and merchandising, and associates. Coordinates the department's sales promotions and advertising campaigns in collaboration with other departments. Key Result Areas Customer Service Team Development Sales Management Inventory Control & Management Operations Retail Environment Major Duties and Responsibilities Team Development Develop & manage a high-performing sales team that profitably grows the A&L category and delivers a premium customer experience. Communication Conduct daily huddles for progress on sales goals, tasks to be completed, and urgent communication matters Schedule weekly meetings to review progress towards targets and goals, address policies and procedural issues Provide a scoreboard and use other sales tracking tools to monitor progress to goals and targets and identify possible sales process breakdown at the department and individual associate level Use monthly team meetings to plan for the upcoming month using current month performance and progress toward goals Conduct daily check-ins with team members regarding daily work plans Promote team collaboration within and across all departments, providing support as needed Attend Apparel & Licensing management and dealership meetings as needed Training & Team Building Provide training for all Apparel & Licensing associates and keeps them current on all training requirements Conduct weekly team meetings to discuss policies, train on product knowledge/sales skills/ customer service standards Identify developmental areas of associates and provides resources to grow their skills as needed Create opportunities for associates to succeed Uses an incentive/positive reinforcement approach in developing, praising, and rewarding associates Sales Management Implement sound retail principles to manage the lifecycle of product, ensure maximum profitability and ongoing growth of all product categories. Implement sound management practices to grow the volume of A&L Sales, maintain a GMROI above 150%, and contribute acceptable levels of gross & net profit Develop daily, weekly, monthly, and yearly sales goals & objectives for the department and individual associates Monitor progress towards goals every day and implement strategies to achieve them Net sales Average Dollar Sale Sales per hour Units per transaction Conversion rates Sales/Average to new bike owners Customer data capture Know and coach to the H-D Sales Process Is positive, enthusiastic and energetic on the sales floor Motivate and use sales strategies and best practices to grow the volume of Apparel & Licensing sales Ensure all frontline associates actively sell to customers and capture customer data Manage customer outreach initiatives to drive traffic Contribute to the development of an Apparel & Licensing marketing and promotions calendar Coordinate promotions with other departments to maximize return on promotions spending Execute store-level marketing promotions and campaigns to sell merchandise Benchmark other retailers to determine "best practice" standards Leverage Harley-Davidson Motor Company programs and tools to market department effectively Provide reports to Dealer Principal or General Manager, as requested Keep current with A&L product, promotions, and programs to assist with development of sales strategies Customer Service Management Deliver a premium customer experience to profitably grow the A&L category and increase customer loyalty & retention. Set the example for all frontline associates by providing superior customer service to both internal and external customers, including but not limited to: Engage customer immediately in a courteous and friendly manner Create value within the customer shopping experience Maintain quality control for a "sold right the first time" environment Handle all transactions quickly, courteously, and to the customer's satisfaction Maintain a first ring pick up of phone calls Maintain a prompt messaging and call back procedure for phone messages and customer inquiries Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate a commitment to premium customer service Use a customer first approach in the development of policies and programs that directly impact the customer e.g., department return policies Manage omnichannel customer experiences to ensure the purchase or journey from online to in dealer is seamless for all traditional e-commerce, ISOS, and BOPIS orders Inventory Management/Control Drive inventory management practices to ensure maximum profitability and mitigate risk for all product categories. Use GMROI as the primary measure for determining the profitability of the department Review all stock orders to ensure a fast-moving balanced inventory of Apparel & Licensing merchandise and coordinate orders with A&L Buyers Monitor quantities of stock to support demand and maintain/improve Key Performance Indicators Communicate as needed and required with A&L Buyer to ensure appropriate stock levels, top sellers, slow movers, etc. Use consistent practices to keep a high level of inventory accuracy Is familiar and efficient with all phases of the computer system required for A&L inventory management Keep stock and backroom areas clean, organized, and efficient Count inventory either annually or on a regular ongoing schedule to insure accuracy Maintain processes, policies, and action regarding associates and customer theft to minimize shrink wherever possible Use exceptional customer service and floor coverage as the number one deterrent to theft Follow the markdown strategy set forth by the Apparel & Licensing department Keep non-moving inventory to an acceptable level as determined by the department or dealership Retail Environment Develop & execute dealership and HDMC objectives and retail best practices to drive A&L category profitability. Adhere to the HDMC and dealership presentation and visual merchandising guidelines, making effective use of: Floor Fixtures (specialty and workhorse) Perimeter Wall Systems Feature areas Visual Tools POP kits and seasonal retail success guides Create visual displays that follow the seasonal delivery of product and promotions (i.e. holiday display themes, fashion shows, special events, etc.) and coordinate them with other departments Maintain daily housekeeping, ensuring associates keep the retail environment in clean, well dusted, and appealing to customers Use merchandising as a primary strategy to create a premium shopping experience for customers and a functional sales tool for associates Create clear and easy to identify departments (men's, women's, riding gear, t-shirts, gifts & collectibles) and product categories Rotate product regularly to engage all customers; use visual displays strategically to drive traffic and encourage multiple item sales Create logical adjacencies of departments, product categories, and products that inspire traffic flow throughout the department and dealership to encourage add-ons and impulse purchases Supervisory Responsibilities Develop & manage daily team goals and performance to enhance customer experiences & operational efficiencies. Establish departmental work schedule, delegating and balancing the workload of all associates Manage the team schedule daily to ensure employment costs are in line with dealership goals Coordinate daily with the A&L Team Lead on sales and operational goals Ensure Apparel & Licensing associates are well trained and available when needed Establish job assignments and sales goals for all A&L associates within their skill level Set the example for and enforces all policies and procedures of the dealership, including but not limited to: Dress code Code of conduct Operating philosophies outlined by the dealership Manage, evaluate & council associate performance on a daily, weekly, and monthly basis Assist HR or leadership with recruiting, interviewing, hiring, retaining and terminating associates Maintain accurate record of all associate performance reviews Commitments Model superior behavior based on dealership principles Exhibit exceptional quality of customer service and personal interaction Available for prompt & flexible scheduling Be honest and fair in all business dealings Demonstrate the desire to grow the business Adhere to the company uniform policy, maintaining a professional appearance and attitude at all times Model superior customer service behavior for entire A&L team by maintaining positive relationships with customers, associates, General Manager and Dealer Principal Qualifications & Job Requirements Experience with retail sales and inventory management Prefer knowledge and experience with Harley-Davidson® Apparel & Licensing merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them Knowledge and experience with POS, CRM, DMS and database systems or the ability to quickly learn them Knowledge and experience with Microsoft Office preferred, specifically Excel Physical Demands Occasionally required to bend, stoop, crouch, reach, and lift 30 lb. of material Able to stand and move around the sales floor for the majority of shift Working Conditions Normally indoors, however, some outdoor event work may be required