Motorcycle Technician

Job Data Job Title:

…………………

Service Technician Department:

……………..

Service Department Supervisor:

………………Service Manager Summary Description Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality. Key Result Areas

• Service Department Operations
• Customer Service Major Duties and Responsibilities 1) Service Department Operations
• Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
• Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this "efficiency" skill.
• Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
• Accept work assignments from Service Writer / Manager.
• Request parts for the job as early as possible when needs become known.
• Perform service, repair, and customization work in accordance to factory specifications.
• Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
• Notify Service Writer / Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
• After job is finished ensure proper completion and filing of paperwork.
• Keep work area as clean as possible and assist others with maintaining shop cleanliness.
• Maintain technical (PHD an other) qualification by completing any necessary training programs assigned to you by the Service Manager. 2) Customer Service
• Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
• Keep customers' vehicle cleaner that when it was dropped off. 3) Other Duties
• As Assigned. Supervisory Responsibilities
• None Commitments
• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all interactions with customers and employees.
• Be prompt and available for flexible scheduling.
• Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
• Focus on quality. Qualifications
• Completion of a factory authorized training program such as MMI Service School or equivalent work experience
• Current Motorcycle license. Job Requirements
• Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within ____ days of hire. See list of required tools on page three & four. Physical Demands
• The noise level in the work environment is usually loud.
• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, handle tools, and lift ____lb. of material.
• Frequently requires the ability to balance and push a ____lb. motorcycle. Working Conditions
• Frequently works near moving mechanical parts.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.

GENERAL TOOLS 3/8

" Drive Socket Sets Combination Wrenches

ELECTRICAL 3/8

" to 3/4" 6 & 12 point 1/8" to 1 1/2" Digital multi meter Screwdriver Sets (shallow & deep) 19mm & 12 mm 10 amp scale Flat #1, 2, 3, 4 3/8" to 9/16" 6 & 12 point 300 ma scale Phillips #1, 2, 3, 4 (wobble socket) Line Wrenches Posi-Drive #1, 2, 3, 4 1/4", 5/16", 3/8", 7/8" Test Light Angle Driver (for carb adjust) Spark Plug Sockets 18mm & 13/16 Crescent Wrenches Jumper Leads Pliers Sets 4", 6", 8", 10", & 12" 3 ea (14 Gauge W/30 Common 3/8" Drive Allen Sockets amp clips 24" long) Vice Grip Straight & Ball Sockets Allen Wrenches Needle Nose (short & long) 1/16" to 7/16" Timing Light Sidecut 3/16" to 3/8" Long 6mm Channel Lock Ball Peen Hammers ENGINE Hose Clamp Crimpers Crows Foot Set 2,4,8,12,16, & 28 oz. Piston Ring Compressor Snap ring 3/8" to 1 1/8" Small to Large Brass Hammer Dial Calipers (Straight 45 & 98 degree) Torx driver bit set Up to & including # 40 & 45 Dead Blow Hammer Set Micrometer Set 1/4" Ratchet Set Torque Adapter Set Plastic Tip Hammer Set Small Hole Gauges 1/4" Extension Sets 3/8 to 3/4 2" to 6" Straight Punch & Chisel Set Telescoping Gauges 1" to 8" Wobble 1/2" Ratchet Set Complete Set of Metal Files Steel Rule 1/4" T-handle 1/2" Extension Sets File Handles 2" to 12" Straight Thread Files 6" Machinists Square 1/4" Air Ratchet 1" to 12" Wobble Jewelers Files

CHASSIS 1/4

" Drive Socket Sets 1/2" T-handle Feeler Gauge Wheel Bearing packer 1/4" to 1 1/2" 6 & 12 point Flat & Wire Type (shallow & deep) 1/2" Drive Socket Sets Spoke Wrench 1/4" to 1 1/2" 6 & 12 point 3/8" to 1 1/2" 6 point shallow

MISC TOOLS

(wobble socket) Safety Glasses Valve Core Tool Hand Impact Driver & Bits 3/8" Ratchet Set Drill Bits

• All to 1/2" 6" dial vernier Air Impact Wrenches Number, letter, fractional 3/8" Extension Sets 3/8" & 1/2 Plumb bob 2" to 12" Straight Hacksaw With blades 1" to 12" Wobble Torque Wrenches Six 24" Bungi cords 3/8" to 288" lb.

3/8" or 1/2" Drill 3/8" T-Handle 3/8" to 75" lb. Belt tension gauge 1/2" to 288" lb. Pop Rivet Gun (HD35381) 3/8" Air Ratchet Flashlight This Company Describes Its Culture as: Detail-oriented

• quality and precision-focused People-oriented
• supportive and fairness-focused Team-oriented
• cooperative and collaborative

Work Remotely No Job Type:

Full-time Pay:

$14.00

• $34.

00 per hour

Schedule:

Monday to Friday Weekends as needed

Experience:

Tech:

1 year (Preferred)

License/Certification:

MMI Education (Preferred)

Work Location:

In person