Sr Management Analyst - CSS / HISS

Follow Your Calling, Find Your Career!!

Please apply by:

Friday, May 22nd, 2026

Salary Range:

$76,328.00 to $95,410.00 per year. This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job. At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Community Support Services (CSS) transforms lives and community by supporting veterans, ending homelessness, treating substance use, and preventing and intervening in community and domestic violence. As a department in Mecklenburg County's Health and Human Services Agency, CSS maximizes community partnerships and collaborative opportunities to improve access to services and advocate for the needs of special populations. Position Specific Information This position serves as the community's data lead as it relates to housing instability, homelessness, and prevention. It is responsible for leading, coordinating and monitoring community research & evaluation efforts. Produce reports such as the annual State of Housing Instability & Homelessness report, which is used by community stakeholders to inform funding allocation needs and trends. This position leads and manages multiple projects and special assignments on behalf of the Department and the County as they relate to these areas. Position is full time onsite Monday - Friday, 8:00 AM to 5:00 PM.Located at 3205 Freedom Drive, Charlotte, NC 28208. Position Summary Performs research and analysis for an assigned County Department or Division. This lead position is responsible for managing projects, advising management on results and recommending necessary adjustments to department procedures. Essential Functions Conducts research and analysis and advise management on results. Recommends necessary adjustments to department procedures. Works under the guidance of department management on strategic projects to include assisting in the establishment of goals and objectives. Responds to requests from State, County, local municipality government, or community stakeholders. Manages various projects aligned with Strategic Business Plan goals. Gathers and organizes information about the problem to be solved or the procedure to be improved. Interviews personnel and conducts on-site observations to determine the methods, equipment, and personnel that will be needed. Analyzes financial and other data, including revenue, expenditure, and employment reports. Develops solutions or alternative practices. Recommends new systems, procedures, or organizational changes. Makes recommendations to management through presentations or written reports. Confers with managers to ensure that the changes are working.

Minimum Qualifications Experience:

Minimum of four years of experience in a related field.

Education:

Bachelor's degree in Business Administration, Public Administration or a related field, including but not limited to Social Work, Human Services, Psychology, etc. Combination of relevant education and relevant experience accepted?

Yes Licenses and Certifications:

May require a valid NC or SC driver's license. May require an annual Motor Vehicle Record (MVR) check. Preferred Qualifications Master's degree in business administration, Public Administration, Social Work, Human Services, or a related field. Knowledge and experience with research methodologies related to homelessness and housing systems. Knowledge and experience with maintaining data dashboards (WordPress). Previous experience with HMIS (Homeless Management Information System). Knowledge, Skills and Abilities Knowledge of Principles and processes for providing customer and personal services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Business and management principles involved in strategic planning, project management, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar Principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems

Skills Active Listening:

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate Understanding written sentences and paragraphs in work related documents Talking to others to convey information effectively Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions Abilities Job /

Organizational Fit:

The extent to which activities and responsibilities available in the job are consistent with the activities and responsibilities that result in personal satisfaction; the degree to which the work itself is personally satisfying; the extent to which an organization's mode of operation and values are consistent with the type of environment that provides personal satisfaction Technical /

Professional Knowledge & Skills:

Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

Managing Work:

Effectively managing one's time and resources to ensure that work is completed efficiently

Building Strategic Relationships:

Developing and using collaborative relationships to facilitate the accomplishment of work goals

Adaptability:

Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements or cultures

Information Monitoring:

Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it

Collaboration:

Working effectively and cooperatively with others; establishing and maintaining good working relationships Computer Skills Advanced proficiency in various computer applications including Microsoft Office Suite. Work Environment Works in an office setting with moderate noise Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations. Partners Centralina Council of Governments Charlotte Mecklenburg Library Charlotte-Mecklenburg Schools MEDIC Sheriff's Office State of North Carolina Cities & Towns Charlotte Cornelius Davidson Huntersville Mint Hill Matthews Pineville Services ADA Compliance Service Requests Pay Taxes Water Bills Property Information Voting & Elections More... Connect Community Relations Public Records Requests Mecklenburg County Blog Notify Me Departments A-Z ©2026 Mecklenburg County Government | Privacy Policy and Legal Notices | Employee Access | Human Resources