Network Operations Manager

Network Operations Manager Req #779 100 N Hayford Rd, Airway Heights, WA 99001, USA Apply Share Job Description Posted Tuesday, May 5, 2026 at 6:00 AM Summary of Functions The Network Operations Manager is responsible for the reliable, secure, and efficient operation of enterprise infrastructure systems supporting gaming, resort, and corporate operations. This role ensures that network, systems, and core platforms consistently meet the availability, performance, and security requirements of a 24/7 regulated gaming environment. The position leads infrastructure operations and establishes operational standards that enable consistent, scalable, and compliant service delivery. Success in this role is measured by infrastructure availability, service reliability, security control effectiveness, and team performance. The role translates business and operational requirements into stable, supportable technology services and ensures infrastructure capabilities align with organizational priorities, regulatory obligations, and service expectations. The position provides operational insight and recommendations to support infrastructure planning and technology decisions, in partnership with IT leadership, while maintaining primary accountability for service delivery and operational performance. Essential Duties and Responsibilities Infrastructure Operations & Service Reliability Ensures infrastructure availability and performance required to support uninterrupted gaming, resort, and enterprise operations Defines, monitors, and maintains service level performance (e.g., availability, response, and resolution targets) aligned with business and operational requirements Sustains system reliability through structured lifecycle management, including maintenance, upgrades, and capacity planning Maintains operational readiness for system recovery and continuity in alignment with established recovery objectives Cybersecurity Operations & Compliance Execution Ensures infrastructure environments operate within defined security and regulatory requirements through execution of security controls and timely remediation of vulnerabilities Ensures infrastructure operations are audit-ready through consistent documentation, control validation, and issue resolution Coordinates response and resolution of security-related events to minimize impact and prevent recurrence Team Leadership & Operational Accountability Leads a high-performing infrastructure operations team by establishing clear expectations, accountability, and adherence to service and operational standards Develops team capability to support current and future operational needs, reducing reliance on single points of failure Maintains appropriate staffing, coverage, and skill alignment to support a 24/7 operational environment Operational Improvement & Execution Ensures operational processes and documentation support consistent, repeatable, and scalable service delivery Drives resolution of systemic issues through root cause analysis and implementation of long-term corrective actions Coordination & Service Delivery Ensures infrastructure services support business operations, particularly gaming and guest-facing systems Provides clear, timely communication of system status, incidents, and operational risks to stakeholders Aligns infrastructure priorities with business needs to minimize operational disruption and service impact Makes operational decisions regarding prioritization of infrastructure work, incident response, and resource allocation within established standards Vendor & Resource Coordination Ensures vendor-supported services meet performance, reliability, and service expectations Aligns vendor activities and support with operational priorities and infrastructure needs Provides input into infrastructure budget planning and manages resources within assigned scope to ensure efficient service delivery Supervisory Responsibilities Directly supervises Senior Network Administrator(s) and/or Systems Administrators (typically 2-6 team members) Responsible for hiring, onboarding, performance management, disciplinary action, and termination decisions Establishes team priorities, schedules, and operational coverage Provides technical guidance and ensures adherence to operational standards May oversee vendor resources supporting infrastructure Education Bachelor's degree in Information Technology, Computer Science, or related field required Relevant combination of experience and education may be considered in lieu of degree (two years of relevant experience for each year of education) Experience Minimum 6-8 years of progressive IT infrastructure experience in enterprise environments Minimum 3 years of leadership or supervisory experience with accountability for team performance Experience supporting highly available environments with 24/7 operational requirements Experience in regulated industries (gaming, healthcare, finance, or similar) preferred Demonstrated experience with hybrid infrastructure environments (on-premises and cloud platforms such as Microsoft Azure) Skills & Abilities Ability to manage 24/7 infrastructure operations with accountability for uptime and service continuity Strong understanding of enterprise infrastructure environments, including network, server, and cloud platforms, from an operational support perspective Demonstrated ability to prioritize and resolve incidents based on business impact, particularly for revenue-critical systems Working knowledge of cybersecurity operational practices, including access control, vulnerability remediation, and incident response coordination Ability to ensure operational compliance with regulatory and audit requirements within a controlled environment Proven ability to lead teams in structured, process-driven environments with clear accountability for results Ability to implement and enforce standard operating procedures, documentation practices, and service expectations Strong analytical and troubleshooting skills focused on root cause identification and long-term resolution Ability to communicate system issues, risks, and priorities to both technical teams and operational stakeholders Effective time management and prioritization in high-demand, interruption-driven operational environments Ability to make timely, informed decisions in a 24/7 operational environment where system availability directly impacts revenue and guest experience Other Requirements Ability to obtain and maintain a WSGC Gaming License. Ability to work nights, weekends, and holidays when required by business needs Ability to maintain consistent, regular attendance Valid driver's license and ability to meet enterprise insurability requirements. Physical Demands The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made in accordance with applicable law. Frequently required to stand, walk, and use hands for equipment operation Occasionally required to lift and/or move equipment up to 50 pounds May require climbing, balancing, stooping, kneeling, or crouching Requires close vision, color vision, and ability to adjust focus Work Environment The work environment characteristics described below are representative of those encountered while performing the essential functions of this position. Primarily operates in a casino and office environment Exposure to noise, flashing lights, and secondhand smoke in gaming areas Occasional exposure to mechanical equipment, server rooms, and temperature-controlled environments Travel Requirements Occasional local travel between enterprise locations is required to support operational needs. Occasional out-of-state travel may be required for training, conferences, or enterprise initiatives. Travel is typically short duration (less than one week). Hiring Preference The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. General Sign-off & Disclaimers The employee is expected to adhere to all company policies.

At-Will Employment:

Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.

Drug Testing:

The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.

Background Investigation:

All candidates and employees may be subject to a background investigation. The duties and responsibilities described in this job description are intended to represent the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. Responsibilities may be modified, expanded, or reassigned based on business needs, organizational changes, regulatory requirements, or direction from leadership. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. I have read and understand this explanation and job description. Job Details Job Family IT Pay Type Salary Scan this QR code and apply! Download 100 N Hayford Rd, Airway Heights, WA 99001, USA