Network Support Specialist I

Ulster County BOCES is seeking a skilled IT professional with proven experience installing, troubleshooting and maintaining workstations in a Windows Active Directory domain environment as well as associated peripherals to support School District IT System. Network experience is preferred. Experience with Apple & mobile device management is preferred. Candidate must be a team player and demonstrate excellent communication, problem solving and follow through skills, and a genuine desire to provide exceptional user support. All Civil Service laws, rules and regulations apply. Fingerprinting required.

Civil Service Classification:

Competitive. Merit and fitness competitive examination applies. Salary commensurate with experience and training.

Salary range:

$49,500.00 - $54,000.00.

WORK SCHEDULE

: Full time; 12 month; Monday-Friday 8:00 a.m. - 4:00 p.m.

SPECIFIC DUTIES

: Assists in installing Local Area Networks and Wide Area Networks (LANs and WANs); Troubleshoots and supports LANs and WANs and related projects; Provides systematic in-depth technical analysis to identify and isolate problems and refers as necessary; Maintains the integrity of LANs and WANs through coordination and implementation of equipment, software, troubleshooting, testing and support; Coordinates preventative maintenance and/or corrective programs with vendor service personnel; Maintains contact with program service desk, checks e-mail and voicemail on a regular basis and responds appropriately and quickly to requests; Supports district and Instructional Services instructional staff to incorporate the use of technology to improve teaching and learning; Ensures that records of inventory, maintenance, support and telecommunications services are current and accurate; Establishes effective communication with district contacts to ensure optimal service delivery; Keeps supervisor informed of issues and course of action to improve quality of services; Keeps current on new equipment, software and technologies; Provides input into designing LANs and WANs and related projects and makes recommendations for improvements; Provides a written weekly status report to supervisor; Assists other team members as needed.