NOC Technician

Our Client, a multinational telecommunications technology company has an urgent and immediate need for a NOC Technician role in the Voice Core NOC. The resource must be able to work nights and be flexible to cover weekend shifts. This is a 5x8 schedule with a mandatory 3 day a week in office requirement. In office requirement may be changed to 5 days based on business need.

Scope and Responsibilities:

• Support capital program deployments through real-time alarm monitoring, initial triage, and break-fix change execution.
• Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues.
• Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance.
• Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
• Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.
• Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve service-impacting issues.
• Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors.
• Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.

If you would like to learn more, please reach out to Elite Technical.

Required Skills Technical Experience and Skills:

• Knowledge and experience supporting Mavenir IMS access/core products (TAS/CSCF, BGCF, MRF, SBC etc) and/OR Ericsson IMS access products (Cloud Native SBG/BGF).
• Understanding of telecom protocols (Diameter, HTTP) and wireless network architecture.
• Competence in monitoring and operational support tools (One Console, Splunk, OpenSearch, etc.).
• Strong communication skills and familiarity with databases and Microsoft Office tools.